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Mitel Phone Systems for Medical and Healthcare Professionals

March 22nd, 2018 by admin

Mitel Phone Systems for Medical Our partners at Mitel (ShoreTel) describe how Mitel phone systems for medical organizations improve patient care in their latest article, "Collaboration Tools Help Medical Teams Improve Patient Outcomes." On a Friday night, a cancer patient is admitted to the hospital...

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Posted in: Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools, Video Conferencing, Analytics

How Tenfold Customer Service Analytics Helped Wayfair

March 13th, 2018 by admin

How Tenfold Customer Service Analytics Helped Wayfair What are the best ways to improve the customer service experience? Within six months of adopting Tenfold, Wayfair's productivity lift was equivalent to gaining 38 additional employees.   Identifying Wayfair's Challenges Wayfair’s biggest...

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Posted in: Analytics

Cylance Surpasses $100M Revenue

February 1st, 2018 by admin

Cylance®Inc,  the company that revolutionized endpoint protection and detection with AI-powered predictive prevention, announced today that it had surpassed $100M in trailing 12-month GAAP revenue in 2017. This represents 177 percent year-over-year growth due to the unwavering and fanatical support of...

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Posted in: Uncategorized, Managed IT, Analytics, IT Security, Malware, Security

How Tenfold Amplifies the Customer Experience with Rich Data

January 16th, 2018 by admin

Enhance Every Single Customer Conversation In this article, we're going to cover just how Tenfold amplifies the customer experience with rich data. You may asking, "what is the best customer service analytics software? Your company has invested in all the best business applications and tools -- but why...

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Posted in: Analytics

Do you know your IT security risk score?

September 29th, 2017 by admin

IT Security Risk Assessment by ProTelesis ProTelesis's IT Security Risk Assessment is comprehensive analysis of your IT security risk areas and is administered by the ProTelesis IT Networking and Security team. It’s a deep dive into your IT environment's risk areas and gives you timely recommendations...

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Posted in: Uncategorized, Analytics, IT Security, Malware, Security

US Government Bans Kaspersky Security Software Fearing Russian Intelligence

September 15th, 2017 by admin

The US Department of Homeland security issued a statement on Wednesday banning the Russian security software maker just three months after the General Services Administration removed Kaspersky Lab from a list of approved federal government vendors. DHS Acting Secretary Elaine Duke directed all Executive...

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Posted in: Uncategorized, Unified Communications, Analytics, Security

The Secret to Gamification for Contact Centers

September 3rd, 2017 by admin

TRUE STORY Having the right data means everything to organizations that depend on phone communication with their customers. Mornington Peninsula Shire is one such organization. Mornington Peninsula Shire is a large local government operation situated about 70 kilometers southeast of Melbourne. They...

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Posted in: Uncategorized, Business dashboard tools, Analytics, Gamification

Cloud Phone Systems - 4 Easy Ways SIP Trunking Brings Cloud Benefits to Onsite Phone Systems

August 4th, 2016 by admin

Cost effective, easy to set-up and quick to scale…if you’re already sold on the benefits of cloud communications solutions, but aren’t yet ready to make the big leap, SIP trunking might be just what you’re looking for. SIP trunking is a great way to gain cloud benefits while maintaining control over...

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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Business dashboard tools, Analytics

Wireless Solutions to Improve Small Business Productivity

June 2nd, 2016 by admin

  It's no secret that employees and businesses are expected to be more productive than ever. Smartphones, broadband, and 24-hour connectivity means that everyone is expected to up to speed and on top of things all day, every day. If you're a small business owner, you might feel pressure from...

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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Analytics, Security, Contact Center

Top 4 Most Common IT Issues & How to Solve Them

June 1st, 2016 by admin

Every organization wants better efficiency, but there is no "one size fits all." The strategy and solutions that succeed in bringing your organization to its goals is probably different from the strategy that works for your competitors. Whether you need to optimize your reliability, maximize security...

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Posted in: Uncategorized, Managed IT, Analytics, data networking

Better Time Management Through Technology

May 25th, 2016 by admin

It's easy to let technology hinder your time management with so many distractions at your fingertips. But if you want to make time management and productivity a priority, technology can be a major help as well. From wireless solutions to cutting edge apps and good old fashioned (or new fashioned) calendars,...

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Posted in: Uncategorized, Managed IT, Analytics

Top 5 Phrases Not to Use at Work

February 29th, 2016 by admin

Our workplace, it can often be an overwhelming, frustrating and downright maddening place. The reality is that when we spend such a significant part of our lives somewhere, it’s bound to cause a few frustrations. Having work-related irritations is a very normal thing, the problems arise when we allowed...

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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Video Conferencing, Managed IT, Analytics, data networking, Security, server and storage, Gamification

Understanding Phone System Analytics

February 24th, 2016 by admin

In today’s mobile world, almost every technological purchase a business makes should be supported by data that validates the investment. Phone systems should be no different. And this goes beyond just tracking or reporting inbound and outbound call volume; this is the process of evaluating comprehensive...

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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Analytics

5 Ways Employees Can Improve Productivity

February 12th, 2016 by admin

In today’s working world of distractions right at our fingertips, it’s easy to let things hinder time management and productivity efforts. However, technology and other distractions don’t have to hold your employees back. Instead, you can shift these items into productivity tools that help them get more...

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Posted in: Uncategorized, Cloud Communications, Unified Communications, Business dashboard tools, Video Conferencing, Managed IT, Analytics, Gamification

ShoreTel Connect Advanced Applications: ShoreTel Emergency Notification

January 28th, 2016 by admin

  In today’s world, being prepared for emergencies is more critical than ever. In fact, public safety has become the #1 mission of all education facilities over the past few years due to the horrific tragedies experienced in some schools. It’s not just education facilities taking action, its healthcare,...

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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Analytics

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