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Mitel Phone Systems for Medical and Healthcare Professionals

March 22nd, 2018 by admin

Mitel Phone Systems for Medical Our partners at Mitel (ShoreTel) describe how Mitel phone systems for medical organizations improve patient care in their latest article, "Collaboration Tools Help Medical Teams Improve Patient Outcomes." On a Friday night, a cancer patient is admitted to the hospital...

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Posted in: Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools, Video Conferencing, Analytics

How VoIP Communications Saves You Money

December 15th, 2017 by admin

“Over 85% of businesses said that lowering cost was the most important factor they would consider when contemplating a switch to a VoIP system.” Time is money and in the most successful organizations, savings is the golden word. If you’re not optimizing your business’ efficiency and effectiveness, you’re...

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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools, Managed IT

7 Business Dynamics Ideal of Cloud Communications

November 25th, 2017 by admin

Certain business dynamics are custom-made for cloud communications solutions. If you want to spend less time managing infrastructure and more time delivering an impeccable customer experience that will propel sales and help differentiate your business, it’s time to consider the cloud. Step back and take...

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Posted in: Uncategorized, Cloud Communications, Unified Communications, Business dashboard tools

The Secret to Gamification for Contact Centers

September 3rd, 2017 by admin

TRUE STORY Having the right data means everything to organizations that depend on phone communication with their customers. Mornington Peninsula Shire is one such organization. Mornington Peninsula Shire is a large local government operation situated about 70 kilometers southeast of Melbourne. They...

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Posted in: Uncategorized, Business dashboard tools, Analytics, Gamification

What Does Traffic Have To Do With Business Technology?

September 14th, 2016 by admin

Did you know that the average commuter spends 34 hours a year stuck in traffic? Now, if you live in the Bay Area today, you may want to multiply that number by 12. Growing up in the Bay Area I used to think traffic in LA was horrible, but I have to say we have caught up.   Now you’re probably...

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Posted in: Uncategorized, Business dashboard tools

The Case For SIP Trunks

September 13th, 2016 by admin

The number one attraction to SIP trunks is cheaper dial tone. And cheaper long distance rates – some are bundled with unlimited LD packages! When SIP trunks were first introduced, they had a bad rep because they had big problems with standards. Every SIP provider had significantly different codes...

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Posted in: Uncategorized, Business Phone Systems, Unified Communications, Business dashboard tools

Cloud Phone Systems - 4 Easy Ways SIP Trunking Brings Cloud Benefits to Onsite Phone Systems

August 4th, 2016 by admin

Cost effective, easy to set-up and quick to scale…if you’re already sold on the benefits of cloud communications solutions, but aren’t yet ready to make the big leap, SIP trunking might be just what you’re looking for. SIP trunking is a great way to gain cloud benefits while maintaining control over...

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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Business dashboard tools, Analytics

Savings & Growth: How 1 Easy Telecom Change Can Drive Both

August 2nd, 2016 by admin

Business demands are constantly changing. Between employee fluctuation and seasonal changes, it’s hard to not overspend on telecom. Analog technology or digital lines require additional wiring and installation if you want to scale and can quickly put a hole in your pocket. SIP trunking, on the other...

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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools

The Best Apps for Telecom Directors

June 27th, 2016 by admin

In today’s mobile world, it seems telecom directors are rarely at their desks anymore. With access to everything from a laptop, tablet, or smartphone it makes managing systems more mobile and convenient than ever. With this shift to IT and mobility, that means new application downloads are becoming available...

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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools

An Office Manager's Guide to Choosing a Business VoIP Phone System

June 27th, 2016 by admin

  Most office managers are hearing a lot these days about Voice over Internet Protocol (VoIP), it’s a service that allows telephone users to make and receive calls using the Internet instead of conventional phone lines and analog phone systems. VoIP services provide a number of benefits for businesses,...

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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools

Are You Getting the Most from the Cloud?

June 22nd, 2016 by admin

  Forrester indicates that spending on cloud computing is expected to top $160 billion around the globe by 2020 - a growth rate of 22% per year (Tweet this stat!) - it's no secret that cloud technology is becoming an essential part of modern business. But along with the implementation of new...

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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools

Top 5 Communication Challenges for Small Business Owners

June 17th, 2016 by admin

  While small business owners definitely face a lot of challenges on a daily basis, one that can have a major impact on whether the business is able to thrive or not is communication. Between vendors, employees and customers, great communication can be a big hurdle. After all, great writing skills...

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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools

Managing Remote Employees

February 18th, 2016 by admin

  Today’s tech-savvy world offers tools and resources to connect virtually at any time or place. Because of this, the opportunities for businesses to attract top talent has never been easier. Now, an employee who you wouldn't have been able to employ 20 years ago can be a viable contender for your...

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Posted in: Uncategorized, Unified Communications, Business dashboard tools, Video Conferencing, Managed IT

5 Ways Employees Can Improve Productivity

February 12th, 2016 by admin

In today’s working world of distractions right at our fingertips, it’s easy to let things hinder time management and productivity efforts. However, technology and other distractions don’t have to hold your employees back. Instead, you can shift these items into productivity tools that help them get more...

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Posted in: Uncategorized, Cloud Communications, Unified Communications, Business dashboard tools, Video Conferencing, Managed IT, Analytics, Gamification

What the Heck is SIP Trunking Anyways & Why Should I Care?

February 4th, 2016 by admin

When you’re a multi-site organization, struggling to unify your phone communications is normal. SIP trunks can make your phone system more reliable and collaborative through an IP-based network. By 2017, the IHS predicts that 62% of enterprises in North America will use SIP trunks to create more flexible,...

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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools

Telco Truth: BYOD Security IS Possible

February 2nd, 2016 by admin

  Bring Your Own Device or “BYOD” as it is more commonly referred as, means a company allows their employees to use their personal communication devices for work-related activities. It’s a move that not only can cut expenses, but enhances and improves employee productivity. In a study by Tech Pro...

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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools

5 Ways Video Killed the Radio Star

January 19th, 2016 by admin

"I heard you on the wireless back in fifty two, lying awake intent at tuning in on you." We don’t communicate like in fifty-two, especially when it comes to business interactions. The future is video and the benefits almost speak for themselves. It’s easier and faster than ever to connect “face-to-face”...

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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools, Video Conferencing, data networking, Security

5 Ways to Save With IP Communications

January 7th, 2016 by admin

“Over 85% of businesses said that lowering cost was the most important factor they would consider when contemplating a switch to a VoIP system." Time is money and in the most successful organizations, savings is the golden word. If you’re not optimizing your business’ efficiency and effectiveness, you’re...

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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools, data networking, Security

How to Communicate & Collaborate Beyond Physical Obstacles

December 15th, 2015 by admin

Think being present in the office is the best way to get work done? Mobile employees are working during commutes, in coffee shops and outside using city mesh Wi-Fi. For businesses capitalizing on the most flexible communication tools, distance is no longer an obstacle to productivity. Organizations...

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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools, Video Conferencing

Three Reasons to Appear More Available

December 2nd, 2015 by admin

  Do you ever worry about missing an important phone call or keeping up with overwhelming amounts of emails? In today’s business world, it’s imperative to be constantly available. Whether it’s reassessing your communication tools, hiring more staff to man the customer service lines or investing...

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Posted in: Uncategorized, Unified Communications, Business dashboard tools, Managed IT

Amplify Employee Communication

May 4th, 2015 by admin

Using email to conduct important business always starts with the best intentions – saving everyone time. Just think back to the last time you used email to solve a significant business issue or answer detailed questions from an important customer. But sometimes email creates a disaster of miscommunication....

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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Business dashboard tools

Remote Control: How your phone system may be stifling remote employee productivity

March 25th, 2015 by admin

Imagine for a moment that you’re a sales manager at a growing company and you’ve just been tasked with building a remote team of 40 sales reps. Your company’s headquarters is in Boston, but these reps will primarily work out of their home offices and much of their time will be spent on the phone — either...

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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools, Video Conferencing

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