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ProTel and Xtelesis Have Come Together to Form ProTelesis

May 11th, 2020 by admin

ProTel and Xtelesis have come together to form ProTelesis — and we’re not the same old companies you once knew. You once knew us as Mitel/ShoreTel dealers and maybe that’s still all you know about us. Here’s some other things we do: Unified Communications Microsoft Teams Phone...

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Posted in: Services, Solutions

Mitel Ranked #2 Worldwide Among Best Phone Systems Companies – Synergy Research Report

January 12th, 2018 by admin

Mitel® (Nasdaq: MITL) (TSX:MNW), a global leader in business communications, announced today that independent research firm Synergy Research Group has confirmed its position as the #2 Unified communications as a service (UCaaS) vendor worldwide, coming within one percentage point of the #1 market share...

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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Video Conferencing, Managed IT, Contact Center

How VoIP Communications Saves You Money

December 15th, 2017 by admin

“Over 85% of businesses said that lowering cost was the most important factor they would consider when contemplating a switch to a VoIP system.” Time is money and in the most successful organizations, savings is the golden word. If you’re not optimizing your business’ efficiency and effectiveness, you’re...

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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools, Managed IT

New Rules for Public Employee Communications Records

September 25th, 2017 by admin

California Supreme Court Rules Public Records Act Covers Government Communications on Private Email and Personal Devices In a major victory for transparency, the California Supreme Court ruled today that when government officials conduct public business using private email or personal devices, those...

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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Security

How do you know what business phone systems are most cost effective?

September 3rd, 2017 by admin

How do you know what business phone systems are most cost effective? Many businesses have adopted a “set it and forget it” mentality when it comes to their phone system. Yet today’s fast-paced environment demands agility and adaptability, leading many firms to consider a cloud-based phone solution. ...

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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications

Tips & Tricks to Modernize Your Contact Center

October 21st, 2016 by admin

Are you looking to revamp your contact center and deliver better customer experiences? An end-to-end contact center suite offers you the opportunity to do just that. Take a look at some of the ways modern contact center solutions can help improve efficiency and productivity in your contact center: Embrace...

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Posted in: Uncategorized, Unified Communications, Contact Center

The High Cost of Not Doing Anything About Your Phone System

July 14th, 2016 by admin

When was the last time you upgraded your phone system? 7 years ago? 10 years ago? Or was it so long ago you’re not quite sure?  Your aging phone system may be costing more than you think. Not only do you have higher resource costs, higher maintenance costs, infrastructure costs – you also have outdated...

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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications

Is VoIP Quality Reliable?

July 12th, 2016 by admin

Back in the early days of VoIP, call quality was one of the most concerning items for organizations thinking of making the transition. Although these companies wanted to experience all the savings and flexibility of VoIP, some remained hesitant about making the transition in fear of choppy sounding...

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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications

The Best Apps for Telecom Directors

June 27th, 2016 by admin

In today’s mobile world, it seems telecom directors are rarely at their desks anymore. With access to everything from a laptop, tablet, or smartphone it makes managing systems more mobile and convenient than ever. With this shift to IT and mobility, that means new application downloads are becoming available...

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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools

An Office Manager's Guide to Choosing a Business VoIP Phone System

June 27th, 2016 by admin

  Most office managers are hearing a lot these days about Voice over Internet Protocol (VoIP), it’s a service that allows telephone users to make and receive calls using the Internet instead of conventional phone lines and analog phone systems. VoIP services provide a number of benefits for businesses,...

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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools

Are You Getting the Most from the Cloud?

June 22nd, 2016 by admin

  Forrester indicates that spending on cloud computing is expected to top $160 billion around the globe by 2020 - a growth rate of 22% per year (Tweet this stat!) - it's no secret that cloud technology is becoming an essential part of modern business. But along with the implementation of new...

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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools

Top 5 Communication Challenges for Small Business Owners

June 17th, 2016 by admin

  While small business owners definitely face a lot of challenges on a daily basis, one that can have a major impact on whether the business is able to thrive or not is communication. Between vendors, employees and customers, great communication can be a big hurdle. After all, great writing skills...

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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools

Amplify Employee Communication

May 4th, 2015 by admin

Using email to conduct important business always starts with the best intentions – saving everyone time. Just think back to the last time you used email to solve a significant business issue or answer detailed questions from an important customer. But sometimes email creates a disaster of miscommunication....

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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Business dashboard tools

Virtual Reality: How to easily establish consistent communications with anyone, anywhere

April 1st, 2015 by admin

When the London Business School hosted its annual Global Leadership Summit in June 2014, the school surveyed attendees about a variety of modern business issues and challenges. While the results of that survey covered a variety of topics, one of the really interesting findings was that respondents believed...

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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications

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