Mitel Connect Contact Center is a fully featured customer engagement suite that helps you amplify customer experiences. It enables previously standalone contact center functions, including ACD, IVR, computer telephony integration (CTI), outbound campaigns, and multimedia routing, to be integrated onto a single, centrally managed, highly available platform.
Enhance your business processes with multimedia capabilities, self-service and intelligent routing. Our contact center solutions help you optimize resources, increase availability and build high customer satisfaction.
Mitel Contact Center solution can make it easy to optimize your resources, improve response times, route calls effectively, and access account data—making interactions simple for your customers and your teams.
Today, text messaging is the preferred communications method for lots and lots of people and we are making sure that your company is ready to communicate with customers with this technology. We have two SMS products: DID Text Connector and Mitel (ShoreTel) ECC Text Connectors.
ShoreTel (Mitel) ECC Text Connector brings text messages into your contact center and enables text message functionality on your Mitel (ShoreTel) Enterprise.
Real Time Text Message
Prioritized Routing Customize your system to ensure each call goes to the best available agent.
Manage Call Volumes Add anyone in your company to the queues whenever you need them.
Track Performance Record calls, set up agent evaluation forms and get live dashboards.
Seamless Integration Our contact center solutions fit your existing CRM and phone systems like a hand in a glove.
Flexible Services Plan Flexibility for businesses to expand when they are ready for growth.