We Are Here For You

At ProTelesis, our goal is to provide a reliable, highly available service for our customers.

How do I Contact Support/Submit a Ticket?

Did you know, that if you send a request to support@ProTelesis.com, a ticket will be automatically generated and routed to our support queue with the appropriate priority. It also provides assurances that your request will be handled in a timely manner.

What will you need from me?

  • Detailed Description of the Issue
  • Symptoms
  • Frequency
  • Reproducible?
  • Setup if reproducible
  • Logs, GUIDs of calls with the issue if applicable
  • User(s) Names/ext. affected

Why should I call?

  • System/Site Down
  • Essential Feature Inoperable
  • Questions
  • Any other issues

How is a support ticket escalated?

  • Routine Process
  • Administrative
Christoph Pluchar
  • Christoph Pluchar
  • Vice-President of Advanced Applications
  • Phone: 650.239.1460
Marty Paris
  • Marty Paris
  • Vice-President of Customer Experience
  • Phone: 650.239.1416

Fill out the contact form below or send an email to support@ProTelesis.com if your questions are not listed in the FAQ above.

Get In Touch

Want to know more about how a particular solution can help your business? Get connected. From beginning to end, communication is the key to our success. You will be communicated with every step of the way and throughout the entire process. And in the end, you’ll have the utmost confidence in your staff, and the products and/or services we have provided for you.

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