Customer Service / Account Management

We are looking for Customer Service/ Account Managers with experience in managing customers:Unified Communications (on-prem/cloud), Carrier Services (voice circuits, internet, WAN), MSP,Data Center/Hosting… full-service technology solutions.

Areas

• California (Los Angeles, San Diego, San Francisco Bay Area, Central Valley)
• Utah (Salt Lake City)

Responsibilities

Customer Service Execution:

• Executing Customer strategy by identifying customer needs and selling the appropriate solutions.
• Maintaining a targeted understanding of customers’ business showing the ability to establish customer needs, buying cycles, and craft positive relationships to effectively drive Customer Service and repeat business.
• Adhering to Customer Service process including pipeline development and accurate forecasting via internal tools.

Account Management:

• You will lead ongoing customer account relationship to include updating account information in company systems and resolving customer satisfaction issues.
• You will develop and maintain solid business relationships within the various decision-makers and influencers at each target account

Strategic Planning & Presentation:

• Develop a customer strategy plan – understand current technology state, learn business needs, develop a technology solution plan to address overall needs.
• Develop & execute marketing and business plans to drive revenue and profits.

Preferred Skills

• Customer Service and. Management experience (customer facing) in Telecom (UCaaS), MSP (managed services), Cloud Networking, Network Security 
• Ability to build positive business professional relationships
• Prioritizing, time management and organizational skills

Please submit your resume to careers@protelesis.com.