Customer Service / Account Management

We are looking for Customer Service/ Account Managers with experience in managing customers: Unified Communications (on-prem/cloud), Carrier Services (voice circuits, internet, WAN), MSP, Data Center/Hosting… full-service technology solutions.

Areas

  • California (Los Angeles, San Diego, San Francisco Bay Area, Central Valley)
  • Utah (Salt Lake City)

Responsibilities

Customer Service Execution:

  • Executing Customer strategy by identifying customer needs and selling the appropriate solutions.
  • Maintaining a targeted understanding of customers’ business showing the ability to establish customer needs, buying cycles, and craft positive relationships to effectively drive Customer Service and repeat business.
  • Adhering to Customer Service process including pipeline development and accurate forecasting via internal tools.

Account Management:

  • You will lead ongoing customer account relationship to include updating account information in company systems and resolving customer satisfaction issues.
  • You will develop and maintain solid business relationships within the various decision-makers and influencers at each target account

Strategic Planning & Presentation:

  • Develop a customer strategy plan – understand current technology state, learn business needs, develop a technology solution plan to address overall needs.
  • Develop & execute marketing and business plans to drive revenue and profits.

Preferred Skills

  • Customer Service and. Management experience (customer facing) in Telecom (UCaaS), MSP (managed services), Cloud Networking, Network Security 
  • Ability to build positive business professional relationships
  • Prioritizing, time management and organizational skills

Please submit your resume to careers@protelesis.com.

Get In Touch

Want to know more about how a particular solution can help your business? Get connected. From beginning to end, communication is the key to our success. You will be communicated with every step of the way and throughout the entire process. And in the end, you’ll have the utmost confidence in your staff, and the products and/or services we have provided for you.

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