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How Does a Contact Center Improve Customer Service?

March 15th, 2023 by admin

A contact center is a centralized office that businesses use to manage customer interactions. Contact centers handle incoming and outgoing telephone calls, emails, live chats, and other customer inquiries in an effort to provide customers with the best...

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Posted in: Contact Center, Services

Increase Business Productivity and Efficiency with Fully Managed IT

March 14th, 2023 by admin

Do you spend more time chasing down IT issues than focusing on growth? Do you often have to spend time troubleshooting problems and managing your IT infrastructure? If so, full-service IT can help. A fully managed IT service can drastically reduce the...

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Posted in: Managed IT, Solutions

The Benefits of Desktop as a Service for Your Business

February 19th, 2023 by admin

Desktop as a service (DaaS) is an emerging technology that provides virtual desktop infrastructure (VDI) services over the internet. DaaS allows IT departments to host and manage desktops, applications, and data in the cloud instead of on physical machines....

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Posted in: Cloud Communications, Managed IT, Solutions

What Are the Signs Your Business Needs an IT Assessment?

February 13th, 2023 by admin

IT assessments comprehensively evaluate an organization's IT infrastructure, processes, and security protocols. They provide insight into the current state of an organization's IT environment, identify weaknesses and vulnerabilities, and give...

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Posted in: Managed IT

Mitel MiVoice Connect (aka ShoreTel) End of Life

February 2nd, 2023 by admin

ProTelesis is anticipating Mitel to announce the End of Life (EoL) of Mitel MiVoice Connect (aka ShoreTel) around mid-year 2023. The excellent news is Mitel recently announced a migration offer for MiVoice Connect customers to leverage their current...

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Posted in: Business Phone Systems, Cloud Phone Systems, Carrier Services

Data Privacy Week and How ProTelesis Can Help Keep Your Company Protected

January 27th, 2023 by admin

Data Privacy Week is an annual international event to raise awareness about the importance of data privacy and protecting personal information. It is a time for individuals, organizations, businesses, and governments to reflect on their security practices...

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Posted in: Managed IT

The Signs Your Business Needs Disaster Recovery As a Service

December 30th, 2022 by admin

Disaster Recovery as a Service (DRaaS) is a cloud-based service that helps organizations prepare for and recover from natural or human-made disasters. DRaaS provides an alternative to traditional disaster recovery solutions and enables companies to...

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Posted in: Managed IT

The Benefits of Co-Managed IT Services

December 28th, 2022 by admin

Co-managed IT services offer a wide range of benefits to businesses of all sizes. First, it allows organizations to increase efficiency and reliability while reducing costs associated with managing their own IT infrastructure. Co-managed IT services...

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Posted in: Managed IT

The Signs Your Company Needs Fully Managed IT Services

November 29th, 2022 by admin

Fully managed IT services refer to a type of service delivery model whereby the service provider takes on complete responsibility for managing all aspects of the customer's IT infrastructure and environment. This includes everything from provisioning...

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Posted in: Managed IT

The Definitive Guide to Unified Communications as a Service (UCaaS)

November 9th, 2022 by admin

What is UCaaS? Unified Communications as a Service (UCaaS) is a cloud-based communication and collaboration solution that helps businesses improve their productivity and efficiency. By integrating various communication tools and applications...

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Posted in: Unified Communications, Solutions

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