March 22nd, 2018 by admin
Mitel Phone Systems for Medical
Our partners at Mitel (ShoreTel) describe how Mitel phone systems for medical organizations improve patient care in their latest article, "Collaboration Tools Help Medical Teams Improve Patient Outcomes."
On a Friday...
Read Full Story »
Posted in: Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools, Video Conferencing, Analytics
March 13th, 2018 by admin
How Tenfold Customer Service Analytics Helped Wayfair
What are the best ways to improve the customer service experience? Within six months of adopting Tenfold, Wayfair's productivity lift was equivalent to gaining 38 additional employees.
Identifying...
Read Full Story »
Posted in: Analytics
February 1st, 2018 by admin
Cylance®Inc, the company that revolutionized endpoint protection and detection with AI-powered predictive prevention, announced today that it had surpassed $100M in trailing 12-month GAAP revenue in 2017. This represents 177 percent year-over-year growth...
Read Full Story »
Posted in: Uncategorized, Managed IT, Analytics, IT Security, Malware, Security
January 16th, 2018 by admin
Enhance Every Single Customer Conversation
In this article, we're going to cover just how Tenfold amplifies the customer experience with rich data. You may asking, "what is the best customer service analytics software? Your company has invested in all...
Read Full Story »
Posted in: Analytics
September 29th, 2017 by admin
IT Security Risk Assessment by ProTelesis
ProTelesis's IT Security Risk Assessment is comprehensive analysis of your IT security risk areas and is administered by the ProTelesis IT Networking and Security team. It’s a deep dive into your IT environment's...
Read Full Story »
Posted in: Uncategorized, Analytics, IT Security, Malware, Security
September 15th, 2017 by admin
The US Department of Homeland security issued a statement on Wednesday banning the Russian security software maker just three months after the General Services Administration removed Kaspersky Lab from a list of approved federal government vendors. DHS...
Read Full Story »
Posted in: Uncategorized, Unified Communications, Analytics, Security
September 3rd, 2017 by admin
TRUE STORY
Having the right data means everything to organizations that depend on phone communication with their customers. Mornington Peninsula Shire is one such organization.
Mornington Peninsula Shire is a large local government operation situated...
Read Full Story »
Posted in: Uncategorized, Business dashboard tools, Analytics, Gamification
August 4th, 2016 by admin
Cost effective, easy to set-up and quick to scale…if you’re already sold on the benefits of cloud communications solutions, but aren’t yet ready to make the big leap, SIP trunking might be just what you’re looking for.
SIP trunking is a great way to...
Read Full Story »
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Business dashboard tools, Analytics
June 2nd, 2016 by admin
It's no secret that employees and businesses are expected to be more productive than ever. Smartphones, broadband, and 24-hour connectivity means that everyone is expected to up to speed and on top of things all day, every day.
If you're a small business...
Read Full Story »
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Analytics, Security, Contact Center
June 1st, 2016 by admin
Every organization wants better efficiency, but there is no "one size fits all." The strategy and solutions that succeed in bringing your organization to its goals is probably different from the strategy that works for your competitors. Whether you...
Read Full Story »
Posted in: Uncategorized, Managed IT, Analytics, data networking
May 25th, 2016 by admin
It's easy to let technology hinder your time management with so many distractions at your fingertips. But if you want to make time management and productivity a priority, technology can be a major help as well. From wireless solutions to cutting edge...
Read Full Story »
Posted in: Uncategorized, Managed IT, Analytics
February 29th, 2016 by admin
Our workplace, it can often be an overwhelming, frustrating and downright maddening place. The reality is that when we spend such a significant part of our lives somewhere, it’s bound to cause a few frustrations. Having work-related irritations is a very...
Read Full Story »
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Video Conferencing, Managed IT, Analytics, data networking, Security, server and storage, Gamification
February 24th, 2016 by admin
In today’s mobile world, almost every technological purchase a business makes should be supported by data that validates the investment. Phone systems should be no different. And this goes beyond just tracking or reporting inbound and outbound call volume;...
Read Full Story »
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Analytics
February 12th, 2016 by admin
In today’s working world of distractions right at our fingertips, it’s easy to let things hinder time management and productivity efforts. However, technology and other distractions don’t have to hold your employees back. Instead, you can shift these...
Read Full Story »
Posted in: Uncategorized, Cloud Communications, Unified Communications, Business dashboard tools, Video Conferencing, Managed IT, Analytics, Gamification
January 28th, 2016 by admin
In today’s world, being prepared for emergencies is more critical than ever. In fact, public safety has become the #1 mission of all education facilities over the past few years due to the horrific tragedies experienced in some schools. It’s not...
Read Full Story »
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Analytics