July 11th, 2023 by admin
Mitel officially announced End of Life (EoL) of Mitel MiVoice Connect (aka ShoreTel) on July 7th, 2023. If you are still using this system it is important for you to contact us at your earliest convenience to review this announcement and your migration...
Posted in: Business Phone Systems, Cloud Phone Systems, Carrier Services
April 12th, 2021 by admin
Overview Mitel has seen a significant change in the SMB market and most notably a shift of market demand to cloud services, IP technologies and software-based UC applications. This has been a trend observed over the last few years, but recent world...
Posted in: Business Phone Systems
December 12th, 2019 by admin
When you are looking to move off your legacy on-premises phone system to a new Cloud Business Phone solution, the acronyms and feature names can seem foreign, especially when you live and breathe your business, not technology. We’ve defined some of the...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Cloud Phone Systems
November 8th, 2019 by admin
Your communications system is the lifeblood of your business and you deserve the latest technology with enterprise-grade features. Switching to a new phone system can be a big challenge for small or medium-size companies, so here are the considerations...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Managed IT, Cloud Phone Systems, Protected
September 26th, 2019 by admin
Upgrading ShoreTel to Mitel Connect is easy. Here are some of our Customer’s Frequently Asked Questions: 1) What is Mitel MiVoice Connect MiVoice Connect (or just “Connect”), is the latest release of the ShoreTel on-premises IP-PBX platform. It...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Video Conferencing, Contact Center, Cloud Phone Systems, ShoreTel Phones
July 23rd, 2018 by admin
How To Improve Customers Shopping Experience with Cloud Communications Buying a car has to be one of the most complex and pricey transactions a consumer ever makes. That’s because the road to a new car is almost never straight: Instead, buyers must twist...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Video Conferencing, Cloud Phone Systems
May 1st, 2018 by admin
ProTelesis Introduces XteleVoIP's New Cloud Phone Plans ProTelesis Corporation, Burlingame, CA - ProTelesis, a leader in IT and Unified Communications solutions, is pleased to announce XteleVoIP's new cloud phone plans including Professional and Enterprise...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Cloud Phone Systems
March 22nd, 2018 by admin
Mitel Phone Systems for Medical Our partners at Mitel (ShoreTel) describe how Mitel phone systems for medical organizations improve patient care in their latest article, "Collaboration Tools Help Medical Teams Improve Patient Outcomes." On a Friday...
Posted in: Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools, Video Conferencing, Analytics
January 12th, 2018 by admin
Mitel® (Nasdaq: MITL) (TSX:MNW), a global leader in business communications, announced today that independent research firm Synergy Research Group has confirmed its position as the #2 Unified communications as a service (UCaaS) vendor worldwide, coming...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Video Conferencing, Managed IT, Contact Center
December 15th, 2017 by admin
“Over 85% of businesses said that lowering cost was the most important factor they would consider when contemplating a switch to a VoIP system.” Time is money and in the most successful organizations, savings is the golden word. If you’re not optimizing...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools, Managed IT
September 25th, 2017 by admin
California Supreme Court Rules Public Records Act Covers Government Communications on Private Email and Personal Devices In a major victory for transparency, the California Supreme Court ruled today that when government officials conduct public business...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Security
September 3rd, 2017 by admin
How do you know what business phone systems are most cost effective? Many businesses have adopted a “set it and forget it” mentality when it comes to their phone system. Yet today’s fast-paced environment demands agility and adaptability, leading many...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
March 3rd, 2017 by admin
What's ShoreTel Connect? And why should you upgrade? From managing your phone system and unified communications and collaboration on-site, in the cloud or via a hybrid solution, your organization is faced with a host of options. Learn about an emerging...
Posted in: Uncategorized, Business Phone Systems, Unified Communications
September 15th, 2016 by admin
Throughout my long career selling and supporting ShoreTel phone and UC solutions, I have been surprised how few customers have asked about the reporting capabilities. After all, for most businesses, the phone system is the most frequently used tool they...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
September 13th, 2016 by admin
I have recently been working with a company here in Utah. The company is a billing service provider to utility companies. They have approximately 1,100 employees with a 35 agent call center. The company spends about $25,500 per month with Century...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
September 13th, 2016 by admin
The number one attraction to SIP trunks is cheaper dial tone. And cheaper long distance rates – some are bundled with unlimited LD packages! When SIP trunks were first introduced, they had a bad rep because they had big problems with standards. Every...
Posted in: Uncategorized, Business Phone Systems, Unified Communications, Business dashboard tools
August 15th, 2016 by admin
Take a look at how your employees are working—chances are, a good number of them are mobile, working from anywhere but the office and at times beyond the 9-to-5 workday. But no matter where they are and when they’re working, they need to have the necessary...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications
August 14th, 2016 by admin
These days, companies are demanding more from their technology. At the same time, IT budgets are decreasing, widening the gap between what employees want—and need to be more productive—and what IT can offer. The trick is to find technologies that...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
August 11th, 2016 by admin
[fusion_builder_container hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat"...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Cloud Phone Systems
August 4th, 2016 by admin
Cost effective, easy to set-up and quick to scale…if you’re already sold on the benefits of cloud communications solutions, but aren’t yet ready to make the big leap, SIP trunking might be just what you’re looking for. SIP trunking is a great way to...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Business dashboard tools, Analytics
August 2nd, 2016 by admin
Business demands are constantly changing. Between employee fluctuation and seasonal changes, it’s hard to not overspend on telecom. Analog technology or digital lines require additional wiring and installation if you want to scale and can quickly put...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools
July 14th, 2016 by admin
When was the last time you upgraded your phone system? 7 years ago? 10 years ago? Or was it so long ago you’re not quite sure? Your aging phone system may be costing more than you think. Not only do you have higher resource costs, higher maintenance...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
July 12th, 2016 by admin
Back in the early days of VoIP, call quality was one of the most concerning items for organizations thinking of making the transition. Although these companies wanted to experience all the savings and flexibility of VoIP, some remained hesitant about...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
June 27th, 2016 by admin
In today’s mobile world, it seems telecom directors are rarely at their desks anymore. With access to everything from a laptop, tablet, or smartphone it makes managing systems more mobile and convenient than ever. With this shift to IT and mobility, that...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools
June 27th, 2016 by admin
Most office managers are hearing a lot these days about Voice over Internet Protocol (VoIP), it’s a service that allows telephone users to make and receive calls using the Internet instead of conventional phone lines and analog phone systems....
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools
June 22nd, 2016 by admin
Forrester indicates that spending on cloud computing is expected to top $160 billion around the globe by 2020 - a growth rate of 22% per year (Tweet this stat!) - it's no secret that cloud technology is becoming an essential part of modern business....
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools
June 17th, 2016 by admin
While small business owners definitely face a lot of challenges on a daily basis, one that can have a major impact on whether the business is able to thrive or not is communication. Between vendors, employees and customers, great communication can be...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools
June 13th, 2016 by admin
Did you know that according to the National Business Research Institute, they estimate that an engaged employee will save their company 5% or more off the costs they’re responsible for? (Tweet this stat!) That kind of savings can add up quickly when...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
June 10th, 2016 by admin
According to a recent study, 75% of employers’ rate teamwork and collaboration as very important to their business. (Tweet this stat!) In order to be an effective team member and collaborator, you must be an effective communicator. Yet many office managers...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
June 8th, 2016 by admin
Some are old and some are new, but pain is in the air for most CIOs. Knowing what's hurting your organization can give you a good sense of your organization's overall health. Solve your biggest challenges and your organization should have a bright future....
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
June 7th, 2016 by admin
Companies today understand the many benefits of changing over to a Unified Communications (UC) solution, but many are unable to do so because of the one-size-fits-all approach. They need something that’s easy to manage and control but is also cost-efficient...
Posted in: Uncategorized, Business Phone Systems, Unified Communications
June 2nd, 2016 by admin
It's no secret that employees and businesses are expected to be more productive than ever. Smartphones, broadband, and 24-hour connectivity means that everyone is expected to up to speed and on top of things all day, every day. If you're a small business...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Analytics, Security, Contact Center
May 20th, 2016 by admin
The continual advancement of technology as an integral part of the majority of businesses has meant an expanded role for CIOs. With that territory has to come a necessarily closer working relationship and shared understanding with the CFO as well. In...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
May 3rd, 2016 by admin
Changing phone systems is a big decision for small businesses, so you want to be sure you are making the right decision. Offering full features and a host of collaboration options, ShoreTel Connect CLOUD was built to make doing business easier and at...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
April 5th, 2016 by admin
It seems for most companies today, everything they utilize is hosted somewhere in a cloud instead of a data center or server. You may be wondering why changing over to cloud-based services is so popular? Or, perhaps you like the way your business is...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
March 24th, 2016 by admin
When you meet an exceptional communicator, you usually know it within seconds of talking with that person. They radiate a confidence about their message that typically resonates with you. From the tone they speak with to the body language they...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Contact Center
March 16th, 2016 by admin
Keeping employees motivated during all times of the year but it can be especially challenging in summer months with some team members out on vacation and sunny weather calling to those who are in the office. There are a lot of ways to...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
March 8th, 2016 by admin
Across all job titles, regions, and industries, the communication happening between IT and their non-IT coworkers is often described as insufficient. And according to a recent Executive Council benchmark survey, only four out of 100 IT leaders believe...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
February 29th, 2016 by admin
Our workplace, it can often be an overwhelming, frustrating and downright maddening place. The reality is that when we spend such a significant part of our lives somewhere, it’s bound to cause a few frustrations. Having work-related irritations is a very...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Video Conferencing, Managed IT, Analytics, data networking, Security, server and storage, Gamification
February 24th, 2016 by admin
In today’s mobile world, almost every technological purchase a business makes should be supported by data that validates the investment. Phone systems should be no different. And this goes beyond just tracking or reporting inbound and outbound call volume;...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Analytics
February 18th, 2016 by admin
Putting a natural disaster plan together can be a daunting process - it's time-consuming and daunting. However, anyone who has experienced a crisis like it would probably agree that having a plan in place helps to ensure the least possible negative impact...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
February 17th, 2016 by admin
The traditional office is evolving. Teams that were once highly localized now have members around the world. Correspondence that used to go through postal channels or fax machine is now available in the blink of an eye. And then there are phones....
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
February 10th, 2016 by admin
You’re a small business owner who knows you need to start reaping the benefits that come with Voice over Internet Protocol (VoIP). You also know the old way of analog phone lines and expensive equipment just doesn’t make sense for your business anymore....
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
February 4th, 2016 by admin
When you’re a multi-site organization, struggling to unify your phone communications is normal. SIP trunks can make your phone system more reliable and collaborative through an IP-based network. By 2017, the IHS predicts that 62% of enterprises in North...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools
February 2nd, 2016 by admin
Bring Your Own Device or “BYOD” as it is more commonly referred as, means a company allows their employees to use their personal communication devices for work-related activities. It’s a move that not only can cut expenses, but enhances and improves...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools
January 28th, 2016 by admin
In today’s world, being prepared for emergencies is more critical than ever. In fact, public safety has become the #1 mission of all education facilities over the past few years due to the horrific tragedies experienced in some schools. It’s not...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Analytics
January 26th, 2016 by admin
Any change to your business means assessing the initial cost, the long-term costs, and the potential savings. Your company's phone system is critical to your ability to run your business efficiently - connecting with clients and customers reliably....
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
January 19th, 2016 by admin
"I heard you on the wireless back in fifty two, lying awake intent at tuning in on you." We don’t communicate like in fifty-two, especially when it comes to business interactions. The future is video and the benefits almost speak for themselves. It’s...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools, Video Conferencing, data networking, Security
January 7th, 2016 by admin
“Over 85% of businesses said that lowering cost was the most important factor they would consider when contemplating a switch to a VoIP system." Time is money and in the most successful organizations, savings is the golden word. If you’re not optimizing...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools, data networking, Security
December 15th, 2015 by admin
Think being present in the office is the best way to get work done? Mobile employees are working during commutes, in coffee shops and outside using city mesh Wi-Fi. For businesses capitalizing on the most flexible communication tools, distance is no...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools, Video Conferencing
November 12th, 2015 by admin
[fusion_builder_container hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat"...
Posted in: Uncategorized, Business Phone Systems, Unified Communications, Awards
May 4th, 2015 by admin
Using email to conduct important business always starts with the best intentions – saving everyone time. Just think back to the last time you used email to solve a significant business issue or answer detailed questions from an important customer. But...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Business dashboard tools
April 26th, 2015 by admin
It’s a Monday afternoon. Calls are rolling in, there are countless voicemails to respond to, and business is humming along. Then, seemingly out of nowhere, Courtney the sales manager knocks on your door with a perplexed look on her face. “Do you know...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
April 1st, 2015 by admin
When the London Business School hosted its annual Global Leadership Summit in June 2014, the school surveyed attendees about a variety of modern business issues and challenges. While the results of that survey covered a variety of topics, one of the really...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
March 25th, 2015 by admin
Imagine for a moment that you’re a sales manager at a growing company and you’ve just been tasked with building a remote team of 40 sales reps. Your company’s headquarters is in Boston, but these reps will primarily work out of their home offices and...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools, Video Conferencing
