February 17th, 2025 by admin
At ProTelesis, we've witnessed firsthand the transformative power of advanced communication technologies. As one of the largest Business Phone System and Unified Communications providers in the U.S., we're excited to showcase our Private Cloud Unified...
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Tags: business continuity, cloud communications, cloud
Posted in: Cloud Communications
October 16th, 2024 by admin
In the digital age, data is the lifeblood of modern businesses, and its security has become a paramount concern. As the world increasingly embraces cloud computing, the need for robust and reliable security solutions has never been more pressing. At...
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Tags: business continuity, Business Phone System, cloud
Posted in: Cloud Communications
August 5th, 2024 by admin
In today's fast-paced business world, having a flexible and scalable IT infrastructure is critical for success. However, building and maintaining an on-premises data center can be a significant financial burden, requiring substantial upfront investments...
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Tags: IaaS , cloud communications, cloud
Posted in: Cloud Communications
November 1st, 2023 by admin
Communication is key to success within a business, regardless of its size, whether it's communicating within an organization, or with remote teams, clients, suppliers, and just about all the players that have anything to do with your organization....
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Tags: cloud communications, efficiency, ProCloud
Posted in: Cloud Communications
September 1st, 2023 by admin
In an increasingly interconnected and digital world, businesses face an ever-expanding array of advanced cyber threats that can undermine security and compromise sensitive data. From sophisticated malware to targeted hacking attempts, organizations...
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Tags: business continuity, cloud, Managed IT Services
Posted in: Cloud Communications
April 28th, 2023 by admin
In today's fast-paced business world, effective communication and collaboration among team members is crucial for success. With the rise of remote work, it has become more important than ever to have a unified communications system that streamlines...
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Tags: Business Phone System, cloud communications, cloud, Unified Communications
Posted in: Cloud Communications
February 19th, 2023 by admin
Desktop as a service (DaaS) is an emerging technology that provides virtual desktop infrastructure (VDI) services over the internet. DaaS allows IT departments to host and manage desktops, applications, and data in the cloud instead of on physical machines....
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Tags: cloud communications, cloud, Desktop as a Service, efficiency
Posted in: Cloud Communications, Managed IT, Solutions
August 24th, 2020 by admin
With the Coronavirus impacting the way businesses operate, moving to a remote workforce, and hosting operations in the cloud has been a solution many companies have adopted. The cloud allows companies to reduce their office square footage, reduce...
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Tags: cloud communications, cloud, remote work, Unified Communications, video conferencing
Posted in: Cloud Communications, Unified Communications, Cloud Phone Systems, Solutions
August 6th, 2020 by admin
In today's business world, effective collaboration and communication are the keys to success. Your employees need to be able to work together to accomplish the company's objectives, and your employees need to communicate with customers to continue...
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Tags: cloud communications, cloud, remote work, Unified Communications
Posted in: Cloud Communications, Contact Center, Cloud Phone Systems, Solutions
December 12th, 2019 by admin
When you are looking to move off your legacy on-premises phone system to a new Cloud Business Phone solution, the acronyms and feature names can seem foreign, especially when you live and breathe your business, not technology. We’ve defined some of the...
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Tags: Business Phone System
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Cloud Phone Systems
November 8th, 2019 by admin
Your communications system is the lifeblood of your business and you deserve the latest technology with enterprise-grade features. Switching to a new phone system can be a big challenge for small or medium-size companies, so here are the considerations...
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Tags: Business Phone System
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Managed IT, Cloud Phone Systems, Protected
September 26th, 2019 by admin
Upgrading ShoreTel to Mitel Connect is easy. Here are some of our Customer’s Frequently Asked Questions:
1) What is Mitel MiVoice Connect
MiVoice Connect (or just “Connect”), is the latest release of the ShoreTel on-premises IP-PBX platform. It...
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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Video Conferencing, Contact Center, Cloud Phone Systems, ShoreTel Phones
September 10th, 2018 by admin
ProTelesis Corporation, Burlingame, CA - ProTelesis, a global leader in IT and Unified Communications solutions, with more than 1,600 customers worldwide, is proud to announce its official Platinum-level partnership with Kerauno cloud communications...
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Posted in: Uncategorized, Cloud Communications, Unified Communications, Kerauno
August 3rd, 2018 by admin
How Cloud Communications Improves University Enrollment Rates
It’s getting tougher for colleges and universities to meet their enrollment goals. Only a third of admissions directors say they met their enrollment goals for the 2017-2018 academic year by...
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Tags: cloud communications
Posted in: Uncategorized, Cloud Communications, Unified Communications, Video Conferencing, Managed IT, Cloud Phone Systems, RingCentral
July 23rd, 2018 by admin
How To Improve Customers Shopping Experience with Cloud Communications
Buying a car has to be one of the most complex and pricey transactions a consumer ever makes. That’s because the road to a new car is almost never straight: Instead, buyers must twist...
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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Video Conferencing, Cloud Phone Systems
May 1st, 2018 by admin
ProTelesis Introduces XteleVoIP's New Cloud Phone Plans
ProTelesis Corporation, Burlingame, CA - ProTelesis, a leader in IT and Unified Communications solutions, is pleased to announce XteleVoIP's new cloud phone plans including Professional and Enterprise...
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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Cloud Phone Systems
March 22nd, 2018 by admin
Mitel Phone Systems for Medical
Our partners at Mitel (ShoreTel) describe how Mitel phone systems for medical organizations improve patient care in their latest article, "Collaboration Tools Help Medical Teams Improve Patient Outcomes."
On a Friday...
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Posted in: Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools, Video Conferencing, Analytics
January 12th, 2018 by admin
Mitel® (Nasdaq: MITL) (TSX:MNW), a global leader in business communications, announced today that independent research firm Synergy Research Group has confirmed its position as the #2 Unified communications as a service (UCaaS) vendor worldwide, coming...
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Tags: Business Phone System, cloud communications, IP Communications, Unified Communications
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Video Conferencing, Managed IT, Contact Center
December 15th, 2017 by admin
“Over 85% of businesses said that lowering cost was the most important factor they would consider when contemplating a switch to a VoIP system.” Time is money and in the most successful organizations, savings is the golden word. If you’re not optimizing...
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Tags: cloud communications, IP Communications, Unified Communications, video conferencing, VoIP
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools, Managed IT
November 25th, 2017 by admin
Certain business dynamics are custom-made for cloud communications solutions. If you want to spend less time managing infrastructure and more time delivering an impeccable customer experience that will propel sales and help differentiate your business,...
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Tags: cloud communications
Posted in: Uncategorized, Cloud Communications, Unified Communications, Business dashboard tools
November 16th, 2017 by admin
Best Cybersecurity and Antivirus Software
best cybersecurity and antivirus software Cylance and ProTelesis collaborate to provide the best cybersecurity and antivirus software. Discover how.
For 30 years, technology has relied on the reactionary approach,...
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Tags: Cybersecurity
Posted in: Uncategorized, Cloud Communications, Managed IT, IT Security, Malware, Security, server and storage
September 25th, 2017 by admin
California Supreme Court Rules Public Records Act Covers Government Communications on Private Email and Personal Devices
In a major victory for transparency, the California Supreme Court ruled today that when government officials conduct public business...
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Tags: cloud communications, Unified Communications
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Security
September 3rd, 2017 by admin
How do you know what business phone systems are most cost effective? Many businesses have adopted a “set it and forget it” mentality when it comes to their phone system. Yet today’s fast-paced environment demands agility and adaptability, leading many...
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Tags: Unified Communications
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
September 15th, 2016 by admin
Throughout my long career selling and supporting ShoreTel phone and UC solutions, I have been surprised how few customers have asked about the reporting capabilities. After all, for most businesses, the phone system is the most frequently used tool they...
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Tags: cloud communications, VoIP
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
September 13th, 2016 by admin
I have recently been working with a company here in Utah. The company is a billing service provider to utility companies. They have approximately 1,100 employees with a 35 agent call center. The company spends about $25,500 per month with Century...
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Tags: cloud communications
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
September 13th, 2016 by admin
If you manage a network, or any part of your company’s technology, chances are you wish you could pull some solutions out of the utopia that is Star Fleet. When a call comes into the help desk, you wish you could ask the ships computer to run a full...
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Tags: cloud communications
Posted in: Uncategorized, Cloud Communications, Unified Communications
August 15th, 2016 by admin
Take a look at how your employees are working—chances are, a good number of them are mobile, working from anywhere but the office and at times beyond the 9-to-5 workday. But no matter where they are and when they’re working, they need to have the necessary...
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Posted in: Uncategorized, Business Phone Systems, Cloud Communications
August 14th, 2016 by admin
These days, companies are demanding more from their technology. At the same time, IT budgets are decreasing, widening the gap between what employees want—and need to be more productive—and what IT can offer. The trick is to find technologies that...
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Tags: cloud communications, VoIP
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
August 11th, 2016 by admin
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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Cloud Phone Systems
August 4th, 2016 by admin
Cost effective, easy to set-up and quick to scale…if you’re already sold on the benefits of cloud communications solutions, but aren’t yet ready to make the big leap, SIP trunking might be just what you’re looking for.
SIP trunking is a great way to...
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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Business dashboard tools, Analytics
August 2nd, 2016 by admin
Business demands are constantly changing. Between employee fluctuation and seasonal changes, it’s hard to not overspend on telecom. Analog technology or digital lines require additional wiring and installation if you want to scale and can quickly put...
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Tags: cloud communications, VoIP
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools
July 20th, 2016 by admin
So you’re considering making the move, and you know that your competitors may already be ahead of you, but did you know 74% of companies are already evaluating Unified Communications (UC) in the cloud? Additionally 51% of companies plan to increase...
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Posted in: Uncategorized, Cloud Communications, Unified Communications
July 14th, 2016 by admin
When was the last time you upgraded your phone system? 7 years ago? 10 years ago? Or was it so long ago you’re not quite sure? Your aging phone system may be costing more than you think. Not only do you have higher resource costs, higher maintenance...
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Tags: cloud communications, Unified Communications
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
July 12th, 2016 by admin
Back in the early days of VoIP, call quality was one of the most concerning items for organizations thinking of making the transition. Although these companies wanted to experience all the savings and flexibility of VoIP, some remained hesitant about...
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Tags: Unified Communications, VoIP
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
June 27th, 2016 by admin
In today’s mobile world, it seems telecom directors are rarely at their desks anymore. With access to everything from a laptop, tablet, or smartphone it makes managing systems more mobile and convenient than ever. With this shift to IT and mobility, that...
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Tags: cloud communications, Unified Communications, VoIP
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools
June 27th, 2016 by admin
Most office managers are hearing a lot these days about Voice over Internet Protocol (VoIP), it’s a service that allows telephone users to make and receive calls using the Internet instead of conventional phone lines and analog phone systems....
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Tags: cloud communications, Unified Communications
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools
June 22nd, 2016 by admin
Forrester indicates that spending on cloud computing is expected to top $160 billion around the globe by 2020 - a growth rate of 22% per year (Tweet this stat!) - it's no secret that cloud technology is becoming an essential part of modern business....
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Tags: cloud communications, Unified Communications, VoIP
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools
June 17th, 2016 by admin
While small business owners definitely face a lot of challenges on a daily basis, one that can have a major impact on whether the business is able to thrive or not is communication. Between vendors, employees and customers, great communication can be...
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Tags: cloud communications, Unified Communications, VoIP
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools
June 13th, 2016 by admin
Did you know that according to the National Business Research Institute, they estimate that an engaged employee will save their company 5% or more off the costs they’re responsible for? (Tweet this stat!) That kind of savings can add up quickly when...
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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
June 10th, 2016 by admin
According to a recent study, 75% of employers’ rate teamwork and collaboration as very important to their business. (Tweet this stat!) In order to be an effective team member and collaborator, you must be an effective communicator. Yet many office managers...
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Tags: cloud communications
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
June 8th, 2016 by admin
Some are old and some are new, but pain is in the air for most CIOs. Knowing what's hurting your organization can give you a good sense of your organization's overall health. Solve your biggest challenges and your organization should have a bright future....
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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
June 2nd, 2016 by admin
It's no secret that employees and businesses are expected to be more productive than ever. Smartphones, broadband, and 24-hour connectivity means that everyone is expected to up to speed and on top of things all day, every day.
If you're a small business...
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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Analytics, Security, Contact Center
May 20th, 2016 by admin
The continual advancement of technology as an integral part of the majority of businesses has meant an expanded role for CIOs. With that territory has to come a necessarily closer working relationship and shared understanding with the CFO as well. In...
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Tags: cloud communications
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
May 17th, 2016 by admin
According to the 2015 ECP Compensation Study, office managers who are responsible for multiple-location practices are earning, on average, 31.5% more than those managing single offices. The reason for this is likely due to the fact that multiple locations...
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Posted in: Uncategorized, Cloud Communications, Unified Communications
May 3rd, 2016 by admin
Changing phone systems is a big decision for small businesses, so you want to be sure you are making the right decision. Offering full features and a host of collaboration options, ShoreTel Connect CLOUD was built to make doing business easier and at...
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Tags: cloud
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
April 21st, 2016 by admin
If you were to ask most tech-savvy business professionals 10 years ago if email would still be one of the primary business communication solutions, they would have probably said they had their doubts. However, as the years have gone on, email has established...
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Posted in: Uncategorized, Cloud Communications, Unified Communications
April 5th, 2016 by admin
It seems for most companies today, everything they utilize is hosted somewhere in a cloud instead of a data center or server. You may be wondering why changing over to cloud-based services is so popular? Or, perhaps you like the way your business is...
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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
March 24th, 2016 by admin
When you meet an exceptional communicator, you usually know it within seconds of talking with that person. They radiate a confidence about their message that typically resonates with you. From the tone they speak with to the body language they...
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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Contact Center
March 16th, 2016 by admin
Keeping employees motivated during all times of the year but it can be especially challenging in summer months with some team members out on vacation and sunny weather calling to those who are in the office. There are a lot of ways to...
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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
March 8th, 2016 by admin
Across all job titles, regions, and industries, the communication happening between IT and their non-IT coworkers is often described as insufficient. And according to a recent Executive Council benchmark survey, only four out of 100 IT leaders believe...
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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
February 29th, 2016 by admin
Our workplace, it can often be an overwhelming, frustrating and downright maddening place. The reality is that when we spend such a significant part of our lives somewhere, it’s bound to cause a few frustrations. Having work-related irritations is a very...
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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Video Conferencing, Managed IT, Analytics, data networking, Security, server and storage, Gamification
February 24th, 2016 by admin
In today’s mobile world, almost every technological purchase a business makes should be supported by data that validates the investment. Phone systems should be no different. And this goes beyond just tracking or reporting inbound and outbound call volume;...
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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Analytics
February 18th, 2016 by admin
Putting a natural disaster plan together can be a daunting process - it's time-consuming and daunting. However, anyone who has experienced a crisis like it would probably agree that having a plan in place helps to ensure the least possible negative impact...
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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
February 17th, 2016 by admin
The traditional office is evolving. Teams that were once highly localized now have members around the world. Correspondence that used to go through postal channels or fax machine is now available in the blink of an eye.
And then there are phones....
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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
February 12th, 2016 by admin
In today’s working world of distractions right at our fingertips, it’s easy to let things hinder time management and productivity efforts. However, technology and other distractions don’t have to hold your employees back. Instead, you can shift these...
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Posted in: Uncategorized, Cloud Communications, Unified Communications, Business dashboard tools, Video Conferencing, Managed IT, Analytics, Gamification
February 10th, 2016 by admin
You’re a small business owner who knows you need to start reaping the benefits that come with Voice over Internet Protocol (VoIP). You also know the old way of analog phone lines and expensive equipment just doesn’t make sense for your business anymore....
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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
February 4th, 2016 by admin
When you’re a multi-site organization, struggling to unify your phone communications is normal. SIP trunks can make your phone system more reliable and collaborative through an IP-based network. By 2017, the IHS predicts that 62% of enterprises in North...
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Tags: cloud communications
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools
February 2nd, 2016 by admin
Bring Your Own Device or “BYOD” as it is more commonly referred as, means a company allows their employees to use their personal communication devices for work-related activities. It’s a move that not only can cut expenses, but enhances and improves...
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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools
January 28th, 2016 by admin
In today’s world, being prepared for emergencies is more critical than ever. In fact, public safety has become the #1 mission of all education facilities over the past few years due to the horrific tragedies experienced in some schools. It’s not...
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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Analytics
January 26th, 2016 by admin
Any change to your business means assessing the initial cost, the long-term costs, and the potential savings.
Your company's phone system is critical to your ability to run your business efficiently - connecting with clients and customers reliably....
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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
January 19th, 2016 by admin
"I heard you on the wireless back in fifty two, lying awake intent at tuning in on you." We don’t communicate like in fifty-two, especially when it comes to business interactions. The future is video and the benefits almost speak for themselves. It’s...
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Tags: wireless
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools, Video Conferencing, data networking, Security
January 7th, 2016 by admin
“Over 85% of businesses said that lowering cost was the most important factor they would consider when contemplating a switch to a VoIP system." Time is money and in the most successful organizations, savings is the golden word. If you’re not optimizing...
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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools, data networking, Security
December 15th, 2015 by admin
Think being present in the office is the best way to get work done? Mobile employees are working during commutes, in coffee shops and outside using city mesh Wi-Fi. For businesses capitalizing on the most flexible communication tools, distance is no...
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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools, Video Conferencing
May 4th, 2015 by admin
Using email to conduct important business always starts with the best intentions – saving everyone time. Just think back to the last time you used email to solve a significant business issue or answer detailed questions from an important customer.
But...
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Tags: Unified Communications
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Business dashboard tools
April 26th, 2015 by admin
It’s a Monday afternoon. Calls are rolling in, there are countless voicemails to respond to, and business is humming along. Then, seemingly out of nowhere, Courtney the sales manager knocks on your door with a perplexed look on her face.
“Do you know...
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Tags: VoIP
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
April 1st, 2015 by admin
When the London Business School hosted its annual Global Leadership Summit in June 2014, the school surveyed attendees about a variety of modern business issues and challenges. While the results of that survey covered a variety of topics, one of the really...
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Tags: cloud, Unified Communications
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
March 25th, 2015 by admin
Imagine for a moment that you’re a sales manager at a growing company and you’ve just been tasked with building a remote team of 40 sales reps. Your company’s headquarters is in Boston, but these reps will primarily work out of their home offices and...
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Tags: business telephone carrier, cloud, VoIP
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools, Video Conferencing