April 17th, 2025 by admin
The Evolving Landscape of Customer Service Businesses are constantly seeking ways to improve their customer service capabilities, streamline operations, and stay ahead of the competition. Enter the modern contact center – a powerful hub of customer...
Posted in: Contact Center
September 16th, 2024 by admin
In today's hyper-competitive business landscape, delivering an exceptional customer experience (CX) is paramount for driving loyalty, referrals, and revenue growth. Your contact center is the frontline ambassador representing your brand, making it...
Posted in: Contact Center
October 18th, 2023 by admin
In the realm of customer-centric businesses, the role of a contact center is pivotal. Whether you're running a small startup or managing a large enterprise, implementing a contact center can offer a multitude of advantages that contribute to enhanced...
Posted in: Contact Center
March 15th, 2023 by admin
A contact center is a centralized office that businesses use to manage customer interactions. Contact centers handle incoming and outgoing telephone calls, emails, live chats, and other customer inquiries in an effort to provide customers with the best...
Posted in: Contact Center, Services
August 6th, 2020 by admin
In today's business world, effective collaboration and communication are the keys to success. Your employees need to be able to work together to accomplish the company's objectives, and your employees need to communicate with customers to continue...
Posted in: Cloud Communications, Contact Center, Cloud Phone Systems, Solutions
September 26th, 2019 by admin
Upgrading ShoreTel to Mitel Connect is easy. Here are some of our Customer’s Frequently Asked Questions: 1) What is Mitel MiVoice Connect MiVoice Connect (or just “Connect”), is the latest release of the ShoreTel on-premises IP-PBX platform. It...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Video Conferencing, Contact Center, Cloud Phone Systems, ShoreTel Phones
January 12th, 2018 by admin
Mitel® (Nasdaq: MITL) (TSX:MNW), a global leader in business communications, announced today that independent research firm Synergy Research Group has confirmed its position as the #2 Unified communications as a service (UCaaS) vendor worldwide, coming...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Video Conferencing, Managed IT, Contact Center
October 20th, 2016 by admin
Are you looking to revamp your contact center and deliver better customer experiences? An end-to-end contact center suite offers you the opportunity to do just that. Take a look at some of the ways modern contact center solutions can help improve efficiency...
Posted in: Uncategorized, Unified Communications, Contact Center
June 2nd, 2016 by admin
It's no secret that employees and businesses are expected to be more productive than ever. Smartphones, broadband, and 24-hour connectivity means that everyone is expected to up to speed and on top of things all day, every day. If you're a small business...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Analytics, Security, Contact Center
March 24th, 2016 by admin
When you meet an exceptional communicator, you usually know it within seconds of talking with that person. They radiate a confidence about their message that typically resonates with you. From the tone they speak with to the body language they...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Contact Center
