December 12th, 2019 by admin
When you are looking to move off your legacy on-premises phone system to a new Cloud Business Phone solution, the acronyms and feature names can seem foreign, especially when you live and breathe your business, not technology. We’ve defined some of the...
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Tags: Business Phone System
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Cloud Phone Systems
November 8th, 2019 by admin
Your communications system is the lifeblood of your business and you deserve the latest technology with enterprise-grade features. Switching to a new phone system can be a big challenge for small or medium-size companies, so here are the considerations...
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Tags: Business Phone System
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Managed IT, Cloud Phone Systems, Protected
September 26th, 2019 by admin
Upgrading ShoreTel to Mitel Connect is easy. Here are some of our Customer’s Frequently Asked Questions:
1) What is Mitel MiVoice Connect
MiVoice Connect (or just “Connect”), is the latest release of the ShoreTel on-premises IP-PBX platform. It...
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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Video Conferencing, Contact Center, Cloud Phone Systems, ShoreTel Phones
December 18th, 2018 by admin
RingCentral and ProTelesis partnered to produce the live webinar “Connecting the Digital Workplace of the Future: Creating the Ultimate Millennial-Ready Environment” on Wednesday, December 5th at 12 pm PT presented by Elizabeth Donahey, Marketing Director...
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Posted in: Uncategorized, Cloud Phone Systems, RingCentral
December 3rd, 2018 by admin
Doing reviews on RingCentral cloud phone systems? It's the perfect time to get prepared for making your workplace fit for the milliennial generation. As of this year, for the first time in the history of our workforce, the younger Millennial Generation...
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Posted in: Uncategorized
November 28th, 2018 by admin
Introducing Brian Fraser, ProTelesis' New VP of Data Strategy
As a leader among Managed IT Services companies in the San Francisco Bay Area's highly competitive technology landscape, we understand how critical it is to offer our customers the most talented,...
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Posted in: Uncategorized
November 16th, 2018 by admin
Save 20% During Our Black Friday Sale! All ShoreTel 400 Series Phones for Sale*
ShoreTel 400 Series Phones for Sale including our featured phone:
ShoreTel IP480 Phone
Features
8 Line Phone
Fully-integrated Ethernet Switch
Backlit Display with...
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Tags: Black Friday Sale
Posted in: Uncategorized, ShoreTel Phones
November 15th, 2018 by admin
How to Create the Ultimate Millennial-Ready Environment
Wondering how to offer the best business communications systems for the Millennial generation? ProTelesis and RingCentral are proud to announce their upcoming webinar “Connecting the Digital Workplace...
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Posted in: Uncategorized, RingCentral
October 24th, 2018 by admin
What is the Largest Generation in Today's Workforce?
What is the largest generation in today's workforce? According to a recent study done by on generations in the workforce by Richard Fry, Senior Researcher at the Pew Research Center analysis...
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Posted in: Uncategorized
October 5th, 2018 by admin
Welcome to the Power of Communications Automation
Kerauno’s powerful suite of cloud-based Unified Communications that connects people, process, software and systems to build efficiencies, enable communications automation, and drive increased revenue....
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Tags: Kerauno
Posted in: Uncategorized
September 10th, 2018 by admin
ProTelesis Corporation, Burlingame, CA - ProTelesis, a global leader in IT and Unified Communications solutions, with more than 1,600 customers worldwide, is proud to announce its official Platinum-level partnership with Kerauno cloud communications...
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Posted in: Uncategorized, Cloud Communications, Unified Communications, Kerauno
September 6th, 2018 by admin
XteleSIP by ProTelesis
Check out our top SIP trunking FAQ’s
What is a SIP Trunk and what does SIP stand for?
Session Initiation Protocol (SIP) trunkingis a service offered by a communications service provider that uses the protocol to provision voice...
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Posted in: Uncategorized
September 6th, 2018 by admin
SIP Trunking FAQ’s
What is a SIP Trunk and what does SIP stand for?
Session Initiation Protocol (SIP) trunkingis a service offered by a communications service provider that uses the protocol to provision voice over IP (VoIP) connectivity between...
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Posted in: Uncategorized, SIP Trunks
August 8th, 2018 by admin
What the Glip? RingCentral Glip Offers Collaboration Tools in the Cloud
What is RingCentral Glip offers exceptional collaboration tools in the cloud. With the increased flow of applications to the cloud, juggling projects is becoming more complicated....
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Tags: Glip
Posted in: Uncategorized, Glip
August 3rd, 2018 by admin
How Cloud Communications Improves University Enrollment Rates
It’s getting tougher for colleges and universities to meet their enrollment goals. Only a third of admissions directors say they met their enrollment goals for the 2017-2018 academic year by...
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Tags: cloud communications
Posted in: Uncategorized, Cloud Communications, Unified Communications, Video Conferencing, Managed IT, Cloud Phone Systems, RingCentral
July 23rd, 2018 by admin
How To Improve Customers Shopping Experience with Cloud Communications
Buying a car has to be one of the most complex and pricey transactions a consumer ever makes. That’s because the road to a new car is almost never straight: Instead, buyers must twist...
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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Video Conferencing, Cloud Phone Systems
July 20th, 2018 by admin
How Enterprise Communication Systems Can Break 911 Emergency Calls
Did you know that your business phone system can actually break 911 emergency phone calls? Your business phone system can actually break 911 calls by not having the accurate routing and...
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Posted in: Uncategorized
May 23rd, 2018 by admin
Top 3 Obstacles Facing 911 Emergency Communication Services During a Crisis
What are the top 3 obstacles facing 911 emergency communication services during a crisis? When our partners at West talk to companies about 911 emergency communication services,...
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Posted in: Uncategorized, Unified Communications
May 22nd, 2018 by admin
The Top 3 Reasons Why You Need 911 Emergency Location Tracking and Communications
Is your organization prepared for an emergency with 911 emergency location tracking and communications capabilities? We're excited to present our latest UC (Unified Communications)...
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Posted in: Uncategorized
May 15th, 2018 by admin
ProTelesis Now Proudly Offering RingCentral
ProTelesis, a leader in IT and Unified Communications solutions, is pleased to announce its partnership with RingCentral and is now offering RingCentral Cloud Communications and Collaboration Solutions. RingCentral's...
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Posted in: Uncategorized, Unified Communications, Cloud Phone Systems, RingCentral
May 1st, 2018 by admin
ProTelesis Introduces XteleVoIP's New Cloud Phone Plans
ProTelesis Corporation, Burlingame, CA - ProTelesis, a leader in IT and Unified Communications solutions, is pleased to announce XteleVoIP's new cloud phone plans including Professional and Enterprise...
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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Cloud Phone Systems
April 24th, 2018 by admin
Still monkeying around with an outdated phone system? Time to stop the monkey business. Time for a modern cloud phone system. ProTelesis, leaders among today's best cloud phone systems providers, offers Mitel (ShoreTel), RingCentral and XteleVoIP cloud...
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Posted in: Uncategorized, Unified Communications, Cloud Phone Systems
April 2nd, 2018 by admin
How Cylance Antivirus Software Thinks Beyond Traditional Antivirus
Cylance antivirus software think beyond traditional antivirus? As a proud partner of Cylance®, ProTelesis understands the importance of keeping organizations' IT infrastructure safe and...
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Posted in: Uncategorized, IT Security, Malware, Cylance
March 28th, 2018 by admin
Why Choose RingCentral Cloud Phone Systems?
Why Lawrence Technology Services Chose RingCentral Cloud Phone Systems
Tom Lawrence from Lawrence Technology Services talks about why he chose RingCentral's cloud phone systems in the following review video....
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Posted in: Uncategorized
March 27th, 2018 by admin
RingCentral Cloud Communications and Collaboration for Dummies
RingCentral Cloud Communications and Collaboration for Dummies is a guide to replacing legacy on-premises systems with a modern cloud communications solution. Has your aging on-premises...
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Posted in: Uncategorized
March 13th, 2018 by admin
Cloud Phone Calculator
Cost Comparisons of Premises vs. Cloud Phone Systems
It's all about the Cloud these days, particularly when it comes to Unified Communications. But, no one talks about whether the cloud is right for your organization. There are...
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Posted in: Uncategorized
March 9th, 2018 by admin
The Anatomy of Cloud Phone System
Understanding cloud phone systems is becoming increasingly critical when making wise IT and Unified Communications decisions for your organization. "The Anatomy of a Cloud Phone System" webinar on Wednesday, March 21...
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Posted in: Uncategorized
March 7th, 2018 by admin
Top 7 Managed IT Services Myths
More and more, companies are enjoying the advantages of working with Managed Service Providers (MSPs). Spending more time and resources on solving strategic IT business issues is one of the key drivers. Even so, many...
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Tags: Managed IT Services
Posted in: Uncategorized
February 21st, 2018 by admin
Are These 7 Common Dynamics Driving You to the Cloud?
Rapid Growth: Businesses expanding at warp speed need UC and contact center solutions that can evolve just as fast. The cloud provides quick and easy software upgrades with the inherent scalability...
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Posted in: Uncategorized
February 14th, 2018 by admin
ProTelesis Corporation is pleased to announced that the lovely City of Fountain Valley in Orange County, in Southern California selected its Managed IT Services division to lead a critical Microsoft Exchange migration project which successfully was...
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Tags: IT Server Migration Services, Managed IT Services
Posted in: Uncategorized
February 1st, 2018 by admin
Cylance®Inc, the company that revolutionized endpoint protection and detection with AI-powered predictive prevention, announced today that it had surpassed $100M in trailing 12-month GAAP revenue in 2017. This represents 177 percent year-over-year growth...
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Posted in: Uncategorized, Managed IT, Analytics, IT Security, Malware, Security
January 13th, 2018 by admin
Gartner Cloud Reports Companies are Moving to the Cloud Much Faster than Expected
According to a recent Gartner cloud business report, a major shift is taking place in how enterprises select their financial management applications, with the move to cloud-based...
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Tags: Mitel Cloud
Posted in: Uncategorized, Unified Communications
January 12th, 2018 by admin
Mitel® (Nasdaq: MITL) (TSX:MNW), a global leader in business communications, announced today that independent research firm Synergy Research Group has confirmed its position as the #2 Unified communications as a service (UCaaS) vendor worldwide, coming...
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Tags: Business Phone System, cloud communications, IP Communications, Unified Communications
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Video Conferencing, Managed IT, Contact Center
December 15th, 2017 by admin
“Over 85% of businesses said that lowering cost was the most important factor they would consider when contemplating a switch to a VoIP system.” Time is money and in the most successful organizations, savings is the golden word. If you’re not optimizing...
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Tags: cloud communications, IP Communications, Unified Communications, video conferencing, VoIP
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools, Managed IT
December 4th, 2017 by admin
What is CylanceProtect?
How CylanceProtect antivirus works? CylancePROTECT redefines what antivirus (AV) can and should do for your organization by leveraging artificial intelligence to detect and prevent malware from executing on your endpoints in real-time....
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Posted in: Uncategorized, IT Security, Malware, Security
November 28th, 2017 by admin
What is Ransomware and How Does it Work?
Ransomware is becoming more and more a part of mainstream vernacular with rise of malicious IT security attacks. However, it is not fully understand and recognized. So, what is ransomware and how does it work?...
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Posted in: Uncategorized, IT Security, Malware, Security
November 25th, 2017 by admin
Certain business dynamics are custom-made for cloud communications solutions. If you want to spend less time managing infrastructure and more time delivering an impeccable customer experience that will propel sales and help differentiate your business,...
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Tags: cloud communications
Posted in: Uncategorized, Cloud Communications, Unified Communications, Business dashboard tools
November 16th, 2017 by admin
Best Cybersecurity and Antivirus Software
best cybersecurity and antivirus software Cylance and ProTelesis collaborate to provide the best cybersecurity and antivirus software. Discover how.
For 30 years, technology has relied on the reactionary approach,...
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Tags: Cybersecurity
Posted in: Uncategorized, Cloud Communications, Managed IT, IT Security, Malware, Security, server and storage
October 30th, 2017 by admin
How are ProTelesis and Cylance working together to protect companies against Bad Rabbit Ransomware? The latest strain of ransomware known as “Bad Rabbit” has been getting a lot of media attention today. Most of the victims appear to be Russian news...
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Posted in: Uncategorized, IT Security, Malware, Security
September 29th, 2017 by admin
IT Security Risk Assessment by ProTelesis
ProTelesis's IT Security Risk Assessment is comprehensive analysis of your IT security risk areas and is administered by the ProTelesis IT Networking and Security team. It’s a deep dive into your IT environment's...
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Posted in: Uncategorized, Analytics, IT Security, Malware, Security
September 28th, 2017 by admin
New MMS Features Now Available on XMS
XMS just got a whole lot better. ProTelesis has just announced the release of a brand new MMS enhancement now available on XMS, ProTelesis Messaging Services. XMS is a brand new way to text-enable your landline business...
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Posted in: Uncategorized, Unified Communications
September 25th, 2017 by admin
California Supreme Court Rules Public Records Act Covers Government Communications on Private Email and Personal Devices
In a major victory for transparency, the California Supreme Court ruled today that when government officials conduct public business...
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Tags: cloud communications, Unified Communications
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Security
September 25th, 2017 by admin
ProTelesis will be at the 2017 MISAC in Monterey CA! ProTelesis is very proud to be exhibiting at the 2017 MISAC Conference in beautiful Monterey, CA this Sunday, October 1 through Wednesday, October 4. MISAC is the Municipal Information Systems Association...
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Tags: MISAC Conference
Posted in: Uncategorized
September 15th, 2017 by admin
The US Department of Homeland security issued a statement on Wednesday banning the Russian security software maker just three months after the General Services Administration removed Kaspersky Lab from a list of approved federal government vendors. DHS...
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Posted in: Uncategorized, Unified Communications, Analytics, Security
September 15th, 2017 by admin
Sep 13, 2017 by Julian Fields in Features, Lifesize, Products, WebRTC
Congrats to our top video conferencing systems partners at Lifesize for launching their new home screen for an enhanced user experience.
Welcome to the home screen of the Lifesize...
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Posted in: Uncategorized, Unified Communications, Video Conferencing
September 12th, 2017 by admin
What are the best text messaging services for landline business phones? If you're considering text-enabling your landline business phones, then there are several important features and benefits you're going to want to make sure are included in your texting...
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Posted in: Uncategorized, Unified Communications
September 8th, 2017 by admin
Do you know how to text enable your contact center phone system? People love to text. You love your ECC (Enterprise Contact Center) from ShoreTel. Until now, you couldn’t combine the two. Now, with the XMS ECC Text Connector from ProTelesis, you can....
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Posted in: Uncategorized, Unified Communications
September 7th, 2017 by admin
September 7, 2017, ProTelesis Corporation - ProTelesis has announced the launch of their new company website today. The new site is part of a larger modernization and branding initiative.
The company's CEO Scott Strochak describes, "Throughout the process...
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Posted in: Uncategorized, Managed IT
September 3rd, 2017 by admin
TRUE STORY
Having the right data means everything to organizations that depend on phone communication with their customers. Mornington Peninsula Shire is one such organization.
Mornington Peninsula Shire is a large local government operation situated...
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Posted in: Uncategorized, Business dashboard tools, Analytics, Gamification
September 3rd, 2017 by admin
How do you know what business phone systems are most cost effective? Many businesses have adopted a “set it and forget it” mentality when it comes to their phone system. Yet today’s fast-paced environment demands agility and adaptability, leading many...
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Tags: Unified Communications
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
September 2nd, 2017 by admin
What are SIP trunks?
So just what are SIP trunks? This is a commonly asked question when choosing the right Unified Communications solutions for your business. There are many things to consider when choosing a phone system that’s right for your business....
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Posted in: Uncategorized, Unified Communications, SIP Trunks
September 2nd, 2017 by admin
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Posted in: Uncategorized, Security
September 1st, 2017 by admin
Written by Scott Strochak, CTO ProTelesis
I'm getting old. I turn the big 5-0 this year. I like to think that I'm young and hip, but I'm not. And, no I don't have a beard. However, I have conscripted something from the young folks: their preferred communications...
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Posted in: Uncategorized
August 16th, 2017 by admin
[fusion_builder_container hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat"...
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Posted in: Uncategorized, Security
June 29th, 2017 by admin
By Cylance Threat Guidance Team | June 27, 2017
Overview
A new ransomware outbreak has been rapidly propagating across computer networks globally, starting earlier in the afternoon (UTC) today on June 27. Before explaining the details of this latest...
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Posted in: Uncategorized, Security
June 27th, 2017 by admin
By Cylance Threat Guidance Team | June 27, 2017
Overview
A new ransomware outbreak has been rapidly propagating across computer networks globally, starting earlier in the afternoon (UTC) today on June 27. Before explaining the details of this latest...
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Posted in: Uncategorized, Security
April 25th, 2017 by admin
A tsunami of change is coming in the way businesses communicate. This transformation is being fueled by changes in how customers and employees want to work and interact. How will it impact your business, and can you stay ahead of the wave?
Accenture and...
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Posted in: Uncategorized, Security
April 14th, 2017 by admin
It’s a seemingly normal day; you’re putting finishing touches on a big new business presentation, when you are interrupted by a bizarre, ominous-looking message frozen on your laptop: your documents, photos, databases, and other important files have been...
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Posted in: Uncategorized, Security
March 15th, 2017 by admin
Does your current phone system lack major features, or worse, reliability? Is it negatively impacting customer service? Are you overpaying for what you are getting?
Having a reliable phone system may seem like a simple thing, but without it, important...
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Posted in: Uncategorized
March 9th, 2017 by admin
How can ‘honeypots’ and artificial intelligence help to protect your network and data? Read on to learn how companies are leveraging cutting edge approaches, in addition to firewalls and other traditional security measures, to increase IT security and...
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Posted in: Uncategorized
March 3rd, 2017 by admin
What's ShoreTel Connect? And why should you upgrade? From managing your phone system and unified communications and collaboration on-site, in the cloud or via a hybrid solution, your organization is faced with a host of options. Learn about an emerging...
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Posted in: Uncategorized, Business Phone Systems, Unified Communications
March 1st, 2017 by admin
Do your employees complain about slow network service? Would you like to increase performance and resiliency including that of cloud-based applications? And minimize carrier service costs in the process? If these sound good to you, read on to find out...
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Tags: cloud communications
Posted in: Uncategorized
January 10th, 2017 by admin
ProTelesis, a leader in voice and IT services, announced ShoreTel’s decision to recognize ProTelesis with its Circle of Excellence Award. This award is presented to the top ShoreTel technology partners for exceptional achievement in areas including...
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Posted in: Uncategorized
October 20th, 2016 by admin
Are you looking to revamp your contact center and deliver better customer experiences? An end-to-end contact center suite offers you the opportunity to do just that. Take a look at some of the ways modern contact center solutions can help improve efficiency...
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Tags: Unified Communications
Posted in: Uncategorized, Unified Communications, Contact Center
September 15th, 2016 by admin
Throughout my long career selling and supporting ShoreTel phone and UC solutions, I have been surprised how few customers have asked about the reporting capabilities. After all, for most businesses, the phone system is the most frequently used tool they...
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Tags: cloud communications, VoIP
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
September 14th, 2016 by admin
Did you know that the average commuter spends 34 hours a year stuck in traffic? Now, if you live in the Bay Area today, you may want to multiply that number by 12. Growing up in the Bay Area I used to think traffic in LA was horrible, but I have to...
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Posted in: Uncategorized, Business dashboard tools
September 13th, 2016 by admin
I have recently been working with a company here in Utah. The company is a billing service provider to utility companies. They have approximately 1,100 employees with a 35 agent call center. The company spends about $25,500 per month with Century...
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Tags: cloud communications
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
September 13th, 2016 by admin
The number one attraction to SIP trunks is cheaper dial tone. And cheaper long distance rates – some are bundled with unlimited LD packages!
When SIP trunks were first introduced, they had a bad rep because they had big problems with standards. Every...
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Tags: cloud communications, VoIP
Posted in: Uncategorized, Business Phone Systems, Unified Communications, Business dashboard tools
September 13th, 2016 by admin
If you manage a network, or any part of your company’s technology, chances are you wish you could pull some solutions out of the utopia that is Star Fleet. When a call comes into the help desk, you wish you could ask the ships computer to run a full...
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Tags: cloud communications
Posted in: Uncategorized, Cloud Communications, Unified Communications
August 15th, 2016 by admin
Take a look at how your employees are working—chances are, a good number of them are mobile, working from anywhere but the office and at times beyond the 9-to-5 workday. But no matter where they are and when they’re working, they need to have the necessary...
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Posted in: Uncategorized, Business Phone Systems, Cloud Communications
August 14th, 2016 by admin
These days, companies are demanding more from their technology. At the same time, IT budgets are decreasing, widening the gap between what employees want—and need to be more productive—and what IT can offer. The trick is to find technologies that...
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Tags: cloud communications, VoIP
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
August 11th, 2016 by admin
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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Cloud Phone Systems
August 4th, 2016 by admin
Cost effective, easy to set-up and quick to scale…if you’re already sold on the benefits of cloud communications solutions, but aren’t yet ready to make the big leap, SIP trunking might be just what you’re looking for.
SIP trunking is a great way to...
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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Business dashboard tools, Analytics
August 2nd, 2016 by admin
Business demands are constantly changing. Between employee fluctuation and seasonal changes, it’s hard to not overspend on telecom. Analog technology or digital lines require additional wiring and installation if you want to scale and can quickly put...
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Tags: cloud communications, VoIP
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools
July 20th, 2016 by admin
So you’re considering making the move, and you know that your competitors may already be ahead of you, but did you know 74% of companies are already evaluating Unified Communications (UC) in the cloud? Additionally 51% of companies plan to increase...
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Posted in: Uncategorized, Cloud Communications, Unified Communications
July 14th, 2016 by admin
When was the last time you upgraded your phone system? 7 years ago? 10 years ago? Or was it so long ago you’re not quite sure? Your aging phone system may be costing more than you think. Not only do you have higher resource costs, higher maintenance...
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Tags: cloud communications, Unified Communications
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
July 12th, 2016 by admin
Back in the early days of VoIP, call quality was one of the most concerning items for organizations thinking of making the transition. Although these companies wanted to experience all the savings and flexibility of VoIP, some remained hesitant about...
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Tags: Unified Communications, VoIP
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
June 27th, 2016 by admin
In today’s mobile world, it seems telecom directors are rarely at their desks anymore. With access to everything from a laptop, tablet, or smartphone it makes managing systems more mobile and convenient than ever. With this shift to IT and mobility, that...
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Tags: cloud communications, Unified Communications, VoIP
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools
June 27th, 2016 by admin
Most office managers are hearing a lot these days about Voice over Internet Protocol (VoIP), it’s a service that allows telephone users to make and receive calls using the Internet instead of conventional phone lines and analog phone systems....
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Tags: cloud communications, Unified Communications
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools
June 22nd, 2016 by admin
Forrester indicates that spending on cloud computing is expected to top $160 billion around the globe by 2020 - a growth rate of 22% per year (Tweet this stat!) - it's no secret that cloud technology is becoming an essential part of modern business....
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Tags: cloud communications, Unified Communications, VoIP
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools
June 17th, 2016 by admin
While small business owners definitely face a lot of challenges on a daily basis, one that can have a major impact on whether the business is able to thrive or not is communication. Between vendors, employees and customers, great communication can be...
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Tags: cloud communications, Unified Communications, VoIP
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools
June 13th, 2016 by admin
Did you know that according to the National Business Research Institute, they estimate that an engaged employee will save their company 5% or more off the costs they’re responsible for? (Tweet this stat!) That kind of savings can add up quickly when...
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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
June 10th, 2016 by admin
According to a recent study, 75% of employers’ rate teamwork and collaboration as very important to their business. (Tweet this stat!) In order to be an effective team member and collaborator, you must be an effective communicator. Yet many office managers...
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Tags: cloud communications
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
June 8th, 2016 by admin
Some are old and some are new, but pain is in the air for most CIOs. Knowing what's hurting your organization can give you a good sense of your organization's overall health. Solve your biggest challenges and your organization should have a bright future....
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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
June 7th, 2016 by admin
Companies today understand the many benefits of changing over to a Unified Communications (UC) solution, but many are unable to do so because of the one-size-fits-all approach. They need something that’s easy to manage and control but is also cost-efficient...
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Posted in: Uncategorized, Business Phone Systems, Unified Communications
June 2nd, 2016 by admin
It's no secret that employees and businesses are expected to be more productive than ever. Smartphones, broadband, and 24-hour connectivity means that everyone is expected to up to speed and on top of things all day, every day.
If you're a small business...
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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Analytics, Security, Contact Center
June 1st, 2016 by admin
How much would you estimate a data center outage to cost an average organization?
a. $625 per minute
b. $10,300 per minute
c. $5,700 per minute
d. $8,800 per minute
As of 2016, an average data center outage costs about $8,851 per minute!...
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Posted in: Uncategorized, data networking, Security
June 1st, 2016 by admin
Every organization wants better efficiency, but there is no "one size fits all." The strategy and solutions that succeed in bringing your organization to its goals is probably different from the strategy that works for your competitors. Whether you...
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Posted in: Uncategorized, Managed IT, Analytics, data networking
May 30th, 2016 by admin
Finding the right wireless solutions for your business means keeping abreast of the innovations as they come down the pipeline. The speed of technology means that there are new wireless options for virtually every purpose being developed every...
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Tags: wireless
Posted in: Uncategorized, Unified Communications, data networking
May 25th, 2016 by admin
It's easy to let technology hinder your time management with so many distractions at your fingertips. But if you want to make time management and productivity a priority, technology can be a major help as well. From wireless solutions to cutting edge...
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Posted in: Uncategorized, Managed IT, Analytics
May 20th, 2016 by admin
The continual advancement of technology as an integral part of the majority of businesses has meant an expanded role for CIOs. With that territory has to come a necessarily closer working relationship and shared understanding with the CFO as well. In...
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Tags: cloud communications
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
May 17th, 2016 by admin
According to the 2015 ECP Compensation Study, office managers who are responsible for multiple-location practices are earning, on average, 31.5% more than those managing single offices. The reason for this is likely due to the fact that multiple locations...
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Posted in: Uncategorized, Cloud Communications, Unified Communications
May 12th, 2016 by admin
Technology: it’s often seen as both a blessing and a curse for growing businesses today. From all the conveniences of a mobile world to the stresses of trying to keep up with all the system updates and changes, businesses are seemingly always trying...
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Posted in: Uncategorized, Unified Communications, Managed IT, data networking
May 3rd, 2016 by admin
Changing phone systems is a big decision for small businesses, so you want to be sure you are making the right decision. Offering full features and a host of collaboration options, ShoreTel Connect CLOUD was built to make doing business easier and at...
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Tags: cloud
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
April 21st, 2016 by admin
If you were to ask most tech-savvy business professionals 10 years ago if email would still be one of the primary business communication solutions, they would have probably said they had their doubts. However, as the years have gone on, email has established...
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Posted in: Uncategorized, Cloud Communications, Unified Communications
April 12th, 2016 by admin
It seems as if no business is safe from falling victim to a data breach anymore. Target, Apple, Ashley Madison and a host of others have found themselves at the arms of hackers looking to steal, sell and compromise confidential information and data....
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Posted in: Uncategorized, Managed IT, data networking, Security
April 5th, 2016 by admin
It seems for most companies today, everything they utilize is hosted somewhere in a cloud instead of a data center or server. You may be wondering why changing over to cloud-based services is so popular? Or, perhaps you like the way your business is...
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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
March 29th, 2016 by admin
Some small businesses may be content reaching a limited size. But many more see growth as a top priority. If you want your business to grow, you have to have the right infrastructure in place, which includes the right data solutions for storing and accessing...
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Tags: wireless
Posted in: Uncategorized, data networking, Security, server and storage
March 24th, 2016 by admin
When you meet an exceptional communicator, you usually know it within seconds of talking with that person. They radiate a confidence about their message that typically resonates with you. From the tone they speak with to the body language they...
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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Contact Center
March 16th, 2016 by admin
Keeping employees motivated during all times of the year but it can be especially challenging in summer months with some team members out on vacation and sunny weather calling to those who are in the office. There are a lot of ways to...
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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
March 8th, 2016 by admin
Across all job titles, regions, and industries, the communication happening between IT and their non-IT coworkers is often described as insufficient. And according to a recent Executive Council benchmark survey, only four out of 100 IT leaders believe...
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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
February 29th, 2016 by admin
Our workplace, it can often be an overwhelming, frustrating and downright maddening place. The reality is that when we spend such a significant part of our lives somewhere, it’s bound to cause a few frustrations. Having work-related irritations is a very...
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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Video Conferencing, Managed IT, Analytics, data networking, Security, server and storage, Gamification
February 24th, 2016 by admin
In today’s mobile world, almost every technological purchase a business makes should be supported by data that validates the investment. Phone systems should be no different. And this goes beyond just tracking or reporting inbound and outbound call volume;...
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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Analytics
February 18th, 2016 by admin
Today’s tech-savvy world offers tools and resources to connect virtually at any time or place. Because of this, the opportunities for businesses to attract top talent has never been easier. Now, an employee who you wouldn't have been able to employ...
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Posted in: Uncategorized, Unified Communications, Business dashboard tools, Video Conferencing, Managed IT
February 18th, 2016 by admin
Putting a natural disaster plan together can be a daunting process - it's time-consuming and daunting. However, anyone who has experienced a crisis like it would probably agree that having a plan in place helps to ensure the least possible negative impact...
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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
February 17th, 2016 by admin
The traditional office is evolving. Teams that were once highly localized now have members around the world. Correspondence that used to go through postal channels or fax machine is now available in the blink of an eye.
And then there are phones....
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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
February 12th, 2016 by admin
In today’s working world of distractions right at our fingertips, it’s easy to let things hinder time management and productivity efforts. However, technology and other distractions don’t have to hold your employees back. Instead, you can shift these...
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Posted in: Uncategorized, Cloud Communications, Unified Communications, Business dashboard tools, Video Conferencing, Managed IT, Analytics, Gamification
February 10th, 2016 by admin
You’re a small business owner who knows you need to start reaping the benefits that come with Voice over Internet Protocol (VoIP). You also know the old way of analog phone lines and expensive equipment just doesn’t make sense for your business anymore....
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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
February 4th, 2016 by admin
When you’re a multi-site organization, struggling to unify your phone communications is normal. SIP trunks can make your phone system more reliable and collaborative through an IP-based network. By 2017, the IHS predicts that 62% of enterprises in North...
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Tags: cloud communications
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools
February 2nd, 2016 by admin
Bring Your Own Device or “BYOD” as it is more commonly referred as, means a company allows their employees to use their personal communication devices for work-related activities. It’s a move that not only can cut expenses, but enhances and improves...
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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools
January 28th, 2016 by admin
In today’s world, being prepared for emergencies is more critical than ever. In fact, public safety has become the #1 mission of all education facilities over the past few years due to the horrific tragedies experienced in some schools. It’s not...
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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Analytics
January 26th, 2016 by admin
Any change to your business means assessing the initial cost, the long-term costs, and the potential savings.
Your company's phone system is critical to your ability to run your business efficiently - connecting with clients and customers reliably....
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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
January 19th, 2016 by admin
"I heard you on the wireless back in fifty two, lying awake intent at tuning in on you." We don’t communicate like in fifty-two, especially when it comes to business interactions. The future is video and the benefits almost speak for themselves. It’s...
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Tags: wireless
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools, Video Conferencing, data networking, Security
January 7th, 2016 by admin
“Over 85% of businesses said that lowering cost was the most important factor they would consider when contemplating a switch to a VoIP system." Time is money and in the most successful organizations, savings is the golden word. If you’re not optimizing...
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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools, data networking, Security
December 15th, 2015 by admin
Think being present in the office is the best way to get work done? Mobile employees are working during commutes, in coffee shops and outside using city mesh Wi-Fi. For businesses capitalizing on the most flexible communication tools, distance is no...
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Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools, Video Conferencing
December 2nd, 2015 by admin
Do you ever worry about missing an important phone call or keeping up with overwhelming amounts of emails? In today’s business world, it’s imperative to be constantly available. Whether it’s reassessing your communication tools, hiring more...
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Posted in: Uncategorized, Unified Communications, Business dashboard tools, Managed IT
November 12th, 2015 by admin
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Tags: cloud communications
Posted in: Uncategorized, Business Phone Systems, Unified Communications, Awards
May 4th, 2015 by admin
Using email to conduct important business always starts with the best intentions – saving everyone time. Just think back to the last time you used email to solve a significant business issue or answer detailed questions from an important customer.
But...
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Tags: Unified Communications
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Business dashboard tools
April 26th, 2015 by admin
It’s a Monday afternoon. Calls are rolling in, there are countless voicemails to respond to, and business is humming along. Then, seemingly out of nowhere, Courtney the sales manager knocks on your door with a perplexed look on her face.
“Do you know...
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Tags: VoIP
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
April 1st, 2015 by admin
When the London Business School hosted its annual Global Leadership Summit in June 2014, the school surveyed attendees about a variety of modern business issues and challenges. While the results of that survey covered a variety of topics, one of the really...
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Tags: cloud, Unified Communications
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
March 25th, 2015 by admin
Imagine for a moment that you’re a sales manager at a growing company and you’ve just been tasked with building a remote team of 40 sales reps. Your company’s headquarters is in Boston, but these reps will primarily work out of their home offices and...
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Tags: business telephone carrier, cloud, VoIP
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools, Video Conferencing