How Tenfold Amplifies the Customer Experience with Rich Data

January 16th, 2018 by admin

Enhance Every Single Customer Conversation

In this article, we're going to cover just how Tenfold amplifies the customer experience with rich data. You may asking, "what is the best customer service analytics software? Your company has invested in all the best business applications and tools -- but why do your Customer Facing Employees (CFE) have to spend unproductive hours every day searching for what they need?

How many times have you called into a business and quickly become frustrated? Providing your account number over and over again. Long silences while the rep looks up basic information.

Your company has invested in all the best business applications and tools -- but why do your Customer Facing Employees (CFE) have to spend unproductive hours every day searching for what they need?  It’s an everyday stressor that’s outdated and unnecessary. It’s also why we think you should join ProTelesis and Tenfold webinar on January 30 @12PM and learn how @Tenfold 's solution enhances every single customer conversation and allows companies to dig deep into their business history and aggregates all data, including sales, service, and marketing, and provides a unified view of the customer that users can access in real time. All contact points and interactions with customers are captured back into their existing CRMs, such as business call, email, text, and chat, reducing the need for manual data entry.

Whenever you interact with a customer, you can easily access a unified view of previous engagements, actions, and conversations among other things with that particular customer, enabling you to make prompt responses and decisive actions to ensure customer satisfaction, more business opportunity, and improved business growth. Tenfold's solution is designed to integrate seamlessly with the most popular CRMs and phone systems, including Salesforce, Avaya, HubSpot, Asterisk, and Mitel to name a few. Enter Tenfold, an enterprise ready solution which brings these existing tools together to equip your teams with the right data to have more valuable conversations at the moment a phone call begins.  Tenfold works within your environment to make them all work together and make your CFEs for productive. Join us to learn how Tenfold is helping Adobe, Staples and T-mobile massively improve their customer experiences.

Posted in: Analytics