September 23rd, 2020 by admin
Many companies are looking to make the switch from on-premise phone systems to the cloud, and it's not hard to see why. The costs of housing, managing, and maintaining on-premise equipment can be a huge drain on many budgets. Unfortunately, not all public cloud options offer the quality many businesses...
August 24th, 2020 by admin
With the Coronavirus impacting the way businesses operate, moving to a remote workforce, and hosting operations in the cloud has been a solution many companies have adopted. The cloud allows companies to reduce their office square footage, reduce costs, and turn the IT management over to Managed...
Posted in: Cloud Communications, Unified Communications, Cloud Phone Systems, Solutions
August 6th, 2020 by admin
In today's business world, effective collaboration and communication are the keys to success. Your employees need to be able to work together to accomplish the company's objectives, and your employees need to communicate with customers to continue to grow your business effectively. At ProTelesis,...
Posted in: Cloud Communications, Contact Center, Cloud Phone Systems, Solutions
August 3rd, 2018 by admin
How Cloud Communications Improves University Enrollment Rates It’s getting tougher for colleges and universities to meet their enrollment goals. Only a third of admissions directors say they met their enrollment goals for the 2017-2018 academic year by May 1, according to a recent Inside Higher Ed survey....
Posted in: Uncategorized, Cloud Communications, Unified Communications, Video Conferencing, Managed IT, Cloud Phone Systems, RingCentral
January 12th, 2018 by admin
Mitel® (Nasdaq: MITL) (TSX:MNW), a global leader in business communications, announced today that independent research firm Synergy Research Group has confirmed its position as the #2 Unified communications as a service (UCaaS) vendor worldwide, coming within one percentage point of the #1 market share...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Video Conferencing, Managed IT, Contact Center
December 15th, 2017 by admin
“Over 85% of businesses said that lowering cost was the most important factor they would consider when contemplating a switch to a VoIP system.” Time is money and in the most successful organizations, savings is the golden word. If you’re not optimizing your business’ efficiency and effectiveness, you’re...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools, Managed IT
November 25th, 2017 by admin
Certain business dynamics are custom-made for cloud communications solutions. If you want to spend less time managing infrastructure and more time delivering an impeccable customer experience that will propel sales and help differentiate your business, it’s time to consider the cloud. Step back and take...
Posted in: Uncategorized, Cloud Communications, Unified Communications, Business dashboard tools
September 25th, 2017 by admin
California Supreme Court Rules Public Records Act Covers Government Communications on Private Email and Personal Devices In a major victory for transparency, the California Supreme Court ruled today that when government officials conduct public business using private email or personal devices, those...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Security
March 1st, 2017 by admin
Do your employees complain about slow network service? Would you like to increase performance and resiliency including that of cloud-based applications? And minimize carrier service costs in the process? If these sound good to you, read on to find out how SD-WANs are changing the way organizations...
Posted in: Uncategorized
September 15th, 2016 by admin
Throughout my long career selling and supporting Shoretel phone and UC solutions, I have been surprised how few customers have asked about the reporting capabilities. After all, for most businesses, the phone system is the most frequently used tool they use to attract and retain business. Maybe...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
September 13th, 2016 by admin
I have recently been working with a company here in Utah. The company is a billing service provider to utility companies. They have approximately 1,100 employees with a 35 agent call center. The company spends about $25,500 per month with Century Link for 2 local PRI and 4 long distance PRI circuits...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
September 13th, 2016 by admin
The number one attraction to SIP trunks is cheaper dial tone. And cheaper long distance rates – some are bundled with unlimited LD packages! When SIP trunks were first introduced, they had a bad rep because they had big problems with standards. Every SIP provider had significantly different codes...
Posted in: Uncategorized, Business Phone Systems, Unified Communications, Business dashboard tools
September 13th, 2016 by admin
If you manage a network, or any part of your company’s technology, chances are you wish you could pull some solutions out of the utopia that is Star Fleet. When a call comes into the help desk, you wish you could ask the ships computer to run a full diagnostic then wait for the results. After all...
Posted in: Uncategorized, Cloud Communications, Unified Communications
August 14th, 2016 by admin
These days, companies are demanding more from their technology. At the same time, IT budgets are decreasing, widening the gap between what employees want—and need to be more productive—and what IT can offer. The trick is to find technologies that make the most of the budget. Enter cloud communications,...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
August 2nd, 2016 by admin
Business demands are constantly changing. Between employee fluctuation and seasonal changes, it’s hard to not overspend on telecom. Analog technology or digital lines require additional wiring and installation if you want to scale and can quickly put a hole in your pocket. SIP trunking, on the other...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools
July 14th, 2016 by admin
When was the last time you upgraded your phone system? 7 years ago? 10 years ago? Or was it so long ago you’re not quite sure? Your aging phone system may be costing more than you think. Not only do you have higher resource costs, higher maintenance costs, infrastructure costs – you also have outdated...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
June 27th, 2016 by admin
In today’s mobile world, it seems telecom directors are rarely at their desks anymore. With access to everything from a laptop, tablet, or smartphone it makes managing systems more mobile and convenient than ever. With this shift to IT and mobility, that means new application downloads are becoming available...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools
June 27th, 2016 by admin
Most office managers are hearing a lot these days about Voice over Internet Protocol (VoIP), it’s a service that allows telephone users to make and receive calls using the Internet instead of conventional phone lines and analog phone systems. VoIP services provide a number of benefits for businesses,...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools
June 22nd, 2016 by admin
Forrester indicates that spending on cloud computing is expected to top $160 billion around the globe by 2020 - a growth rate of 22% per year (Tweet this stat!) - it's no secret that cloud technology is becoming an essential part of modern business. But along with the implementation of new...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools
June 17th, 2016 by admin
While small business owners definitely face a lot of challenges on a daily basis, one that can have a major impact on whether the business is able to thrive or not is communication. Between vendors, employees and customers, great communication can be a big hurdle. After all, great writing skills...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools
June 10th, 2016 by admin
According to a recent study, 75% of employers’ rate teamwork and collaboration as very important to their business. (Tweet this stat!) In order to be an effective team member and collaborator, you must be an effective communicator. Yet many office managers struggle with communication, both electronic...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
May 20th, 2016 by admin
The continual advancement of technology as an integral part of the majority of businesses has meant an expanded role for CIOs. With that territory has to come a necessarily closer working relationship and shared understanding with the CFO as well. In fact, 42% of IT departments report directly...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
February 4th, 2016 by admin
When you’re a multi-site organization, struggling to unify your phone communications is normal. SIP trunks can make your phone system more reliable and collaborative through an IP-based network. By 2017, the IHS predicts that 62% of enterprises in North America will use SIP trunks to create more flexible,...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools
November 12th, 2015 by admin
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Posted in: Uncategorized, Business Phone Systems, Unified Communications, Awards