March 15th, 2023 by admin
A contact center is a centralized office that businesses use to manage customer interactions. Contact centers handle incoming and outgoing telephone calls, emails, live chats, and other customer inquiries in an effort to provide customers with the best...
Posted in: Contact Center, Services
March 14th, 2023 by admin
Do you spend more time chasing down IT issues than focusing on growth? Do you often have to spend time troubleshooting problems and managing your IT infrastructure? If so, full-service IT can help. A fully managed IT service can drastically reduce the...
Posted in: Managed IT, Solutions
February 13th, 2023 by admin
IT assessments comprehensively evaluate an organization's IT infrastructure, processes, and security protocols. They provide insight into the current state of an organization's IT environment, identify weaknesses and vulnerabilities, and give...
Posted in: Managed IT
December 28th, 2022 by admin
Co-managed IT services offer a wide range of benefits to businesses of all sizes. First, it allows organizations to increase efficiency and reliability while reducing costs associated with managing their own IT infrastructure. Co-managed IT services...
Posted in: Managed IT
November 9th, 2022 by admin
What is UCaaS? Unified Communications as a Service (UCaaS) is a cloud-based communication and collaboration solution that helps businesses improve their productivity and efficiency. By integrating various communication tools and applications...
Posted in: Unified Communications, Solutions
October 12th, 2022 by admin
Everyone online is a target for hackers and cyber criminals. Gone are the days when you could surf the internet without the threat of getting hacked or getting a malware attack. The rising number of cyber attacks has got alarm bells ringing as everyone...
Posted in: IT Security
April 18th, 2022 by admin
Does your organization have a vast network of computers or an IT department that needs to ensure all your company's computer networks run smoothly? Then there is a high chance you are using or have considered using a (Multi-Protocol Label Switching)...
Posted in: Managed IT
March 21st, 2022 by admin
Hacking and data breaching statistics show that the number of malware infections and vulnerabilities over the last ten years has increased by more than 700 to 800%. This means that while there were only 12.4 million potential malware infections...
Posted in: Solutions
August 13th, 2020 by admin
As a business owner, you have a full plate, and being able to offload some of your responsibilities can help you focus on other pressing concerns within your company. At ProTelesis, we want to allow you to focus on your business while we focus on providing...
