April 17th, 2024 by admin
Unified Communications as a Service (UCaaS) Solutions has revolutionized how businesses communicate and collaborate. With the convergence of voice, video, messaging, and collaboration tools into a single, cloud-based platform, UCaaS Solutions offers...
Posted in: Solutions
April 28th, 2023 by admin
In today's fast-paced business world, effective communication and collaboration among team members is crucial for success. With the rise of remote work, it has become more important than ever to have a unified communications system that streamlines...
Posted in: Cloud Communications
March 15th, 2023 by admin
A contact center is a centralized office that businesses use to manage customer interactions. Contact centers handle incoming and outgoing telephone calls, emails, live chats, and other customer inquiries in an effort to provide customers with the best...
Posted in: Contact Center, Services
October 24th, 2022 by admin
In anticipation of Mitel's upcoming lifecycle announcement on MiVoice Connect (aka ShoreTel), ProTelesis is offering two migration promotions to our customers. We will be providing discounts on migrations to Mitel MiVoice Business solution from...
Posted in: ShoreTel Phones
August 25th, 2022 by admin
You are paying too much if you are still on analog or PRI (T1/E1) trunks. The move to modern and flexible SIP trunks will be inevitable soon. A SIP Trunk, also called SIP Trunking or Trunk Link, is a service offered by an ITSP provider (Internet Telephony...
Posted in: SIP Trunks
April 22nd, 2021 by admin
The Mitel MiVoice 250 is reaching its end of life soon. While Mitel will support it for a while longer, it's better to find a new system than to wait until your system dies with no support. That's why you need a newer top-of-the-line communications...
Posted in: Solutions
April 12th, 2021 by admin
Overview Mitel has seen a significant change in the SMB market and most notably a shift of market demand to cloud services, IP technologies and software-based UC applications. This has been a trend observed over the last few years, but recent world...
Posted in: Business Phone Systems
September 23rd, 2020 by admin
Many companies are looking to make the switch from on-premise phone systems to the cloud, and it's not hard to see why. The costs of housing, managing, and maintaining on-premise equipment can be a huge drain on many budgets. Unfortunately, not all...
August 24th, 2020 by admin
With the Coronavirus impacting the way businesses operate, moving to a remote workforce, and hosting operations in the cloud has been a solution many companies have adopted. The cloud allows companies to reduce their office square footage, reduce...
Posted in: Cloud Communications, Unified Communications, Cloud Phone Systems, Solutions
August 6th, 2020 by admin
In today's business world, effective collaboration and communication are the keys to success. Your employees need to be able to work together to accomplish the company's objectives, and your employees need to communicate with customers to continue...
Posted in: Cloud Communications, Contact Center, Cloud Phone Systems, Solutions
May 11th, 2020 by admin
ProTel and Xtelesis have come together to form ProTelesis — and we’re not the same old companies you once knew. You once knew us as Mitel/ShoreTel dealers and maybe that’s still all you know about us. Here’s some other things we do: ...
January 12th, 2018 by admin
Mitel® (Nasdaq: MITL) (TSX:MNW), a global leader in business communications, announced today that independent research firm Synergy Research Group has confirmed its position as the #2 Unified communications as a service (UCaaS) vendor worldwide, coming...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Video Conferencing, Managed IT, Contact Center
December 15th, 2017 by admin
“Over 85% of businesses said that lowering cost was the most important factor they would consider when contemplating a switch to a VoIP system.” Time is money and in the most successful organizations, savings is the golden word. If you’re not optimizing...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools, Managed IT
September 25th, 2017 by admin
California Supreme Court Rules Public Records Act Covers Government Communications on Private Email and Personal Devices In a major victory for transparency, the California Supreme Court ruled today that when government officials conduct public business...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Security
September 3rd, 2017 by admin
How do you know what business phone systems are most cost effective? Many businesses have adopted a “set it and forget it” mentality when it comes to their phone system. Yet today’s fast-paced environment demands agility and adaptability, leading many...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
October 20th, 2016 by admin
Are you looking to revamp your contact center and deliver better customer experiences? An end-to-end contact center suite offers you the opportunity to do just that. Take a look at some of the ways modern contact center solutions can help improve efficiency...
Posted in: Uncategorized, Unified Communications, Contact Center
July 14th, 2016 by admin
When was the last time you upgraded your phone system? 7 years ago? 10 years ago? Or was it so long ago you’re not quite sure? Your aging phone system may be costing more than you think. Not only do you have higher resource costs, higher maintenance...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
July 12th, 2016 by admin
Back in the early days of VoIP, call quality was one of the most concerning items for organizations thinking of making the transition. Although these companies wanted to experience all the savings and flexibility of VoIP, some remained hesitant about...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
June 27th, 2016 by admin
In today’s mobile world, it seems telecom directors are rarely at their desks anymore. With access to everything from a laptop, tablet, or smartphone it makes managing systems more mobile and convenient than ever. With this shift to IT and mobility, that...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools
June 27th, 2016 by admin
Most office managers are hearing a lot these days about Voice over Internet Protocol (VoIP), it’s a service that allows telephone users to make and receive calls using the Internet instead of conventional phone lines and analog phone systems....
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools
June 22nd, 2016 by admin
Forrester indicates that spending on cloud computing is expected to top $160 billion around the globe by 2020 - a growth rate of 22% per year (Tweet this stat!) - it's no secret that cloud technology is becoming an essential part of modern business....
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools
June 17th, 2016 by admin
While small business owners definitely face a lot of challenges on a daily basis, one that can have a major impact on whether the business is able to thrive or not is communication. Between vendors, employees and customers, great communication can be...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools
May 4th, 2015 by admin
Using email to conduct important business always starts with the best intentions – saving everyone time. Just think back to the last time you used email to solve a significant business issue or answer detailed questions from an important customer. But...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Business dashboard tools
April 1st, 2015 by admin
When the London Business School hosted its annual Global Leadership Summit in June 2014, the school surveyed attendees about a variety of modern business issues and challenges. While the results of that survey covered a variety of topics, one of the really...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
