November 9th, 2022 by admin
What is UCaaS? Unified Communications as a Service (UCaaS) is a cloud-based communication and collaboration solution that helps businesses improve their productivity and efficiency. By integrating various communication tools and applications...
Posted in: Unified Communications, Solutions
June 23rd, 2022 by admin
There are so many things that need to be taken care of in a business. It becomes impossible for one person to take care of the employees, customers, and even the different problems in the IT department. But now, you don't need to worry because...
Posted in: Carrier Services
December 15th, 2017 by admin
“Over 85% of businesses said that lowering cost was the most important factor they would consider when contemplating a switch to a VoIP system.” Time is money and in the most successful organizations, savings is the golden word. If you’re not optimizing...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools, Managed IT
September 15th, 2016 by admin
Throughout my long career selling and supporting ShoreTel phone and UC solutions, I have been surprised how few customers have asked about the reporting capabilities. After all, for most businesses, the phone system is the most frequently used tool they...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
September 13th, 2016 by admin
The number one attraction to SIP trunks is cheaper dial tone. And cheaper long distance rates – some are bundled with unlimited LD packages! When SIP trunks were first introduced, they had a bad rep because they had big problems with standards. Every...
Posted in: Uncategorized, Business Phone Systems, Unified Communications, Business dashboard tools
August 14th, 2016 by admin
These days, companies are demanding more from their technology. At the same time, IT budgets are decreasing, widening the gap between what employees want—and need to be more productive—and what IT can offer. The trick is to find technologies that...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
August 2nd, 2016 by admin
Business demands are constantly changing. Between employee fluctuation and seasonal changes, it’s hard to not overspend on telecom. Analog technology or digital lines require additional wiring and installation if you want to scale and can quickly put...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools
July 12th, 2016 by admin
Back in the early days of VoIP, call quality was one of the most concerning items for organizations thinking of making the transition. Although these companies wanted to experience all the savings and flexibility of VoIP, some remained hesitant about...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
June 27th, 2016 by admin
In today’s mobile world, it seems telecom directors are rarely at their desks anymore. With access to everything from a laptop, tablet, or smartphone it makes managing systems more mobile and convenient than ever. With this shift to IT and mobility, that...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools
June 22nd, 2016 by admin
Forrester indicates that spending on cloud computing is expected to top $160 billion around the globe by 2020 - a growth rate of 22% per year (Tweet this stat!) - it's no secret that cloud technology is becoming an essential part of modern business....
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools
June 17th, 2016 by admin
While small business owners definitely face a lot of challenges on a daily basis, one that can have a major impact on whether the business is able to thrive or not is communication. Between vendors, employees and customers, great communication can be...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools
April 26th, 2015 by admin
It’s a Monday afternoon. Calls are rolling in, there are countless voicemails to respond to, and business is humming along. Then, seemingly out of nowhere, Courtney the sales manager knocks on your door with a perplexed look on her face. “Do you know...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications
March 25th, 2015 by admin
Imagine for a moment that you’re a sales manager at a growing company and you’ve just been tasked with building a remote team of 40 sales reps. Your company’s headquarters is in Boston, but these reps will primarily work out of their home offices and...
Posted in: Uncategorized, Business Phone Systems, Cloud Communications, Unified Communications, Business dashboard tools, Video Conferencing
