Streamline your IT Management with our ProCloud Solutions

Dealing with multiple vendors can be challenging. As a remedy, we have developed a series of products that are designed, installed, managed, secured, and billed completely by ProTelesis to streamline your organization’s entire IT umbrella.

With ProTelesis, your ISP service and UCAAS platform will be on one bill and will be managed by our Pros.

Our ProCloud Series of products include:

• ProCloud DC (Data Center) – We take your Mitel MiVoice Business or MiVoice Connect (ShoreTel) and host it on a private cloud
• ProCloud VoIP – Unified Communications as a Service
• ProCloud FAX – Cloud-based FAX Service
• ProCloud SIP – Next generation SIP Trunking Services for your on-premises PBX
• ProCloud CR (Call Recording) – Cloud-based call recording with built in voice analytics for Mitel MVB and Connect platforms
• ProCloud ISP – Utilize AT&T’s backbone managed and billed by ProTelesis
• ProCloud SMS – Turn your standard direct dial phone number into a textable number and manage texts through your email!

ProCloud SIP

The number one attraction to SIP trunks is cheaper dial tone. And cheaper long distance rates – some are bundled with unlimited LD packages!

When SIP trunks were first introduced, they had a bad rep because they had big problems with standards. Every SIP provider had significantly different codes which made the integration painful. For example, the provider might take two or three days tweaking things to have the integration working at all. Then, when it was up and running, there were still issues with dropped calls and missing ring tones. When a ring tone is missing when you are transferred to another person, you think you have been hung up on. There were a myriad of these types of issues driving the early adopters crazy. And it did not end soon. This was 10 to 12 years ago.

Today, SIP trunks have come of age as they are Enterprise ready and the “way of the future.” They are reliable, have the bugs worked out and, for the most part, the integration (setup) is easy.

Most integrations need a SIParator to translate the individual carrier’s SIP flavor to the particular phone systems. This is either provided on the carrier side or the Premise equipment side, depending on the specifics involved. The improvement of the SIParator was the key, in my opinion, to removing the myriad of issues in the finite detail of the signaling/integration challenges in the early SIP era.

A couple great SIP trunk features that are not available with PRI’s are:

• The ability for an automatic failover from one SIP Trunk to another even if they are in different area codes! A PRI can’t do that.
• Another big advantage is the fact that you can order a trunk group today and have it in 2 or 3 days (sometimes) instead of 30-45 days or longer with PRI Carriers.
• Another great feature is you can scale up one trunk at a time or scale back one trunk at a time. This improves efficiency – only paying for what you need.
• And if you set things up correctly, you can engineer in a burst-ability feature. Meaning if you have ten trunks and all of a sudden because of a promo or seasonal changes you experience a peak usage of 15, you can be charged for 15 trunks that month and then the next month, if you don’t use those, the bill reverts back to your regular 10 trunk bill.

ProCloud SMS

Today, people send a text to any phone number they see, Every missed call or text sent to a desk-phone number is a missed opportunity. So, we introduced ProCloud>SMS DID and ProCloud>SMS ECC Text Connector are all-new products among a suite of innovative Unified Communications (UC) apps and services offered exclusively by ProTelesis. ProCloud>SMS is modern communication solution specifically engineered to text-enable your organizations.

ProCloud SMS DID is a easy way to text-enable any DID (Direct Inward Dial) or toll-free number in the US and Canada. Read text messages, reply, or send new messages through email or the default texting app on a mobile device. No new equipment is required and there is no need to change phone providers.

Features:

• Text-enable any landline or toll-free number anywhere within the US and Canada
• Use existing texting app on mobile devices
• Use existing phone numbers with no need to pay for more lines or mobile devices
• Make employee text communications discoverable for compliance and monitoring

Benefits:

• Everyone wants to text!!!
• Enables customers and employees to communicate the way they prefer
• Increases control over employees contacts, especially when they leave
• Communicates more easily and efficiently than through traditional voicemail or email methods
• Monitors employee and customer communications for productivity and tracking purposes
• Avoids missed customers communications, especially those who may already be texting you
• Optimizes the use of your business phone numbers and system