July 14th, 2016 by admin
When was the last time you upgraded your phone system? 7 years ago? 10 years ago? Or was it so long ago you’re not quite sure? Your aging phone system may be costing more than you think. Not only do you have higher resource costs, higher maintenance costs, infrastructure costs – you also have outdated features, limited mobility capabilities, and fragmented applications and tools (Tweet this!). The total costs of not having a unified communications solution to support your business and your customers is likely dragging your organization down.
Let’s start with having a leading phone solution to give your customers the best possible experience.
The right cloud phone solution isn’t just ANY cloud phone, it’s one that gives your customers:
A single, simplified way to manage their phones, contacts, instant messaging, conferencing, scheduling and video. Collaboration as easy as making a phone call. Your customers will also have the ability to check for presence, search for experts, send a quick instant message, turn it into a call, add participants, share their desktop, and get a problem solved pronto.
A secure and reliable phone solution. Making sure a hacker doesn't tap calls on a Wi-Fi hot spot, and a plethora of any other security concerns go out the window because of ShoreTel’s Secure-Real-time Transfer Protocol SRTP. Reliability with the highest call quality, phones that are always up and running, reliable service, and an optimally balanced network.
Next, let’s talk about your phone system costs.
Phone System Maintenance
Moving, adding, or changing phone lines
Voice and data fees for existing services
Carrier contract auto-renewals that lock you in
When is the last time you audited your existing bills? Do you know when your current contract renews? Most business owners don’t realize their existing carrier contracts auto-renew 60 to 90 days before the contract anniversary, triggering early termination fees if you switch providers before the next renewal date.
Now let’s talk about these additional costs.
Delays and missed deadlines
Quality of service
Bad quality equates to a bad customer experience. Don’t have your customers experience poor connections, blocked calls, and other frustrating call issues that cause them to question the quality of your own offerings.
Finally, we need to talk about the biggest cost of all.
Opportunity CostsPutting off moving to the cloud because you’re focused on other things, such as core business? Why not focus on your core business priorities and let an expert move your phone system to the cloud?
With ShoreTel Connect CLOUD, these costs are obsolete, and what becomes relevant is having modern technology to support your business and your customers. As a hosted managed VoIP phone service, you can choose a service plan that fits your needs and your budget, without all of the hard costs, soft cost and opportunity costs.
You may also enjoy our eBook
You may enjoy our eBook